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Messenger doesnt send webhook for specific users
21

When i send message to this Page, i didnt get any webhooks from Messenger. This happens only for some users and this happened this morning (yesterday it was working just fine).

My facebook account: https://www.facebook.com/adambudimanaichat/ Page: https://www.facebook.com/profile.php?id=100095114695515

Adam
Вопрос задан около 3 мес. назад
Dave

We are also facing this issue - only receiving webhooks from certain Facebook pages for some of FB accounts.

Some of my colleagues sent messages doesn't trigger webhooks to our application when it does for me.

15 августа в 00:44
Thong

same issue

15 августа в 00:47
Juana Bee

same issue

15 августа в 20:01
Cezille

We experienced this for several people interacting with our production Messenger bot a few hours ago; one of those affected customers were able to send messages a little earlier, with no action on our part, but still investigating whether this issue persists. Hoping Meta can take a look, as no outage was reported when this was ongoing.

15 августа в 20:07
Выбранный ответ
1

I have same issue.

15 августа в 18:56
Tốn
1

Is everything OK?

15 августа в 19:08
Tốn
1

Anyone fixed this issue?

16 августа в 18:08
Biển
1

I have same issue.

22 августа в 08:33
羅鴻毅
Nayar

So it is still on :(

No reply from Facebook

22 августа в 08:41
Cong

Still got report from users (randomly)

22 августа в 08:51
2

same issue here

15 августа в 03:32
Nayar
2

Anyone fix this issue

15 августа в 06:20
Biển
Cong

I don't think we are able to fix it since our webhooks didn't receive payload from Messenger properly

15 августа в 06:22
Nguyen

try hack facebook and fix. let's do it

15 августа в 06:59
Nayar

atleast we should be able to set the status as broken. It's so annoying to see big green tick but then the thing is broken

15 августа в 09:27
Cong

For me, it's not easy at all to explain the issue with my clients

15 августа в 20:33
Nayar

It is working for me now. Dunno if for everyone is good.

15 августа в 22:25
2

Same here please fix

15 августа в 06:43
Art
2

same issue

16 августа в 02:37
Duy
3

Same here, from some days ago until now

15 августа в 03:10
Cong
3

same issue, from some days ago until now

15 августа в 03:18
Minh
5

Me the same. It not error for all account.

15 августа в 01:07
Biển
5

same error

15 августа в 01:26
Tiến
5

same issue

15 августа в 01:41
Nguyen
6

same issue

15 августа в 01:32
Petmongkon
7

My app have same error. Not at all facebook user.

15 августа в 01:32
Hoàng Nam
7

same issue, my app sometime can't receive message webhook.

15 августа в 01:34
Minh