Partial Outageshare-external
Messenger doesnt send webhook for specific users
21

When i send message to this Page, i didnt get any webhooks from Messenger. This happens only for some users and this happened this morning (yesterday it was working just fine).

My facebook account: https://www.facebook.com/adambudimanaichat/ Page: https://www.facebook.com/profile.php?id=100095114695515

Adam
Asked about 3 months ago
Dave

We are also facing this issue - only receiving webhooks from certain Facebook pages for some of FB accounts.

Some of my colleagues sent messages doesn't trigger webhooks to our application when it does for me.

August 15 at 12:44 AM
Thong

same issue

August 15 at 12:47 AM
Juana Bee

same issue

August 15 at 8:01 PM
Cezille

We experienced this for several people interacting with our production Messenger bot a few hours ago; one of those affected customers were able to send messages a little earlier, with no action on our part, but still investigating whether this issue persists. Hoping Meta can take a look, as no outage was reported when this was ongoing.

August 15 at 8:07 PM
Selected Answer
1

I have same issue.

August 15 at 6:56 PM
Tốn
1

Is everything OK?

August 15 at 7:08 PM
Tốn
1

Anyone fixed this issue?

August 16 at 6:08 PM
Biển
1

I have same issue.

August 22 at 8:33 AM
羅鴻毅
Nayar

So it is still on :(

No reply from Facebook

August 22 at 8:41 AM
Cong

Still got report from users (randomly)

August 22 at 8:51 AM
2

same issue here

August 15 at 3:32 AM
Nayar
2

Anyone fix this issue

August 15 at 6:20 AM
Biển
Cong

I don't think we are able to fix it since our webhooks didn't receive payload from Messenger properly

August 15 at 6:22 AM
Nguyen

try hack facebook and fix. let's do it

August 15 at 6:59 AM
Nayar

atleast we should be able to set the status as broken. It's so annoying to see big green tick but then the thing is broken

August 15 at 9:27 AM
Cong

For me, it's not easy at all to explain the issue with my clients

August 15 at 8:33 PM
Nayar

It is working for me now. Dunno if for everyone is good.

August 15 at 10:25 PM
2

Same here please fix

August 15 at 6:43 AM
Art
2

same issue

August 16 at 2:37 AM
Duy
3

Same here, from some days ago until now

August 15 at 3:10 AM
Cong
3

same issue, from some days ago until now

August 15 at 3:18 AM
Minh
5

Me the same. It not error for all account.

August 15 at 1:07 AM
Biển
5

same error

August 15 at 1:26 AM
Tiến
5

same issue

August 15 at 1:41 AM
Nguyen
6

same issue

August 15 at 1:32 AM
Petmongkon
7

My app have same error. Not at all facebook user.

August 15 at 1:32 AM
Hoàng Nam
7

same issue, my app sometime can't receive message webhook.

August 15 at 1:34 AM
Minh