I urgently request to be connected with your team lead for escalation. This experience with Facebook support has been very frustrating. How many time we have to play this ping pong?

I'am not able to rais the bug in the Help Center: https://www.facebook.com/help/ as you can see on 2024-04-17_15h26_03.png this option is not available.

Very frustrating! Hi Facebook Support Team,

I hope this email finds you well. I am writing to bring your attention to a critical issue I’ve encountered with the Facebook App dashboard. Unfortunately, it appears to be quite buggy, hindering my ability to make necessary changes.

Issue Details:

Despite updating my app multiple times, the Facebook framework consistently rejects my changes. This situation is highly frustrating, as it prevents me from implementing essential modifications. I kindly request that your team investigates this matter promptly. It is crucial for my work, and I believe there is a problem on your end that needs urgent attention. Attached Video:

For your reference, I have attached a video demonstrating the issue. Please review it to gain a better understanding of the problem. Escalation Request:

If you find it challenging to identify the issue, I kindly ask that you escalate this matter. Connecting me with your team lead would be greatly appreciated. Category Change:

Additionally, I agree with your suggestion to change the category. Please update it to “Board games” as per your recommendation. Thank you for your prompt assistance. I look forward to a resolution that allows me to continue using the Facebook App dashboard effectively.

Best regards,

Alexander

"Hi, Thank you for your response. We can understand your problem, but from our end we can't do anything. Could you please send a bug report to Help Center: https://www.facebook.com/help/. If you cannot find solutions to the related bugs and wish to submit additional bug reports, you will need to become a Meta Business Partner. For more information on becoming a Meta Business Partner, please refer to the link below: https://www.facebook.com/business/marketing-partners/become-a-partner Please do feel free to reach out to us if you might have any doubts or queries regarding the same. Thank you for your patience, Meta Developer Operations Team."

Hi, Thank you for your response. As we earlier informed, please update the App Category. As you requested, please go to the App Dashboard > Required Actions > Click ‘Resolve Violation’ > On the bottom, select “Request Extension”. Extensions are only given 2x per violation. If you face any challenges file a Bug report below are the instructions. For issues with your user account, Facebook.com, using an app you didn’t create, or for feature requests and bug reports for items other than the Platform APIs, please visit our Help Center: https://www.facebook.com/help/ Thank you for your patience, Meta Developer Operations Team.

Hi, Thank you for your response. Sorry for the inconvenience caused. If you cannot find solutions to the related bugs and wish to submit additional bug reports, you will need to become a Meta Business Partner. For more information on becoming a Meta Business Partner, please refer to the link below: https://www.facebook.com/business/marketing-partners/become-a-partner Please do feel free to reach out to us if you might have any doubts or queries regarding the same. Thank you for your patience, Meta Developer Operations Team.