App restricted with no warning.
4

My team's application was restricted suddenly despite being told we had until June 21st to resolve the issue. The violation quotes Platform Term 7.e.i.1 which states "You have not timely responded to our requests related to monitoring or auditing;" but given that there was a clear timeline stated to us by which we had to resolve the issue this doesn't make sense. On top of all of this the provided form to appeal a restriction doesn't show our app so there are no routes to take.

We've re-submitted the task that was due on June 21st but unless this is resolved but until this restriction is lifted my company and our users are in a bind. I've noticed a few other posts today complaining about the same thing so I'm also wondering if this is an issue on Meta's end.

Brett
Asked about 7 months ago
Brett

Update: Our original issue has been reviewed and resolved. But the issue that caused our app to be restricted remains unresolved, and there is now no actions we can take to fix this as it states "To restore the app, respond to the open violations listed below. Resolve violation, Resolved Jun 10, 2024" and the linked violation is resolved.

If anyone on the Meta team reads this we need this problem fixed ASAP.

June 11 at 4:50 AM