We are still having the same issue. Click buy button Flash a pop up sometimes Error code shows error_code: 1383010, error_message: 'User canceled the order. '3

No in app purchases can happen.

We have 5 games apps on Facebook. This is only happening on one of the apps. On Dashboard > Web payments > It has a red bar "Information missing. To monetize this account, your information needs to be complete and up to date. Contact your partner manager or complete the appeal form to get stated.

On the Meta Business suite > Under Monetization > Overview > It shows: No monetization violations. On Monetization under policy issues > No Monetization violations. *Note > any help to request a review or support are grayed out because they show no issue

I tried support about 8 times now. I get the generic message that they are escalating to another department. This is going on for 3 weeks.

If anyone is aware of how to get this fixed, please help!