Increase number of -1 internal error for message api
7

Hi,

We are getting high volume of internal server error when using private reply message api for the past 10 minutes. Our application mainly rely on this API to provide update to user and is core functionality of our application. We have >300 users impacted at the moment and please help.

Kong
Asked about 6 months ago
Kong

It happened after a fix was deployed for Send API: https://metastatus.com/messenger

https://developers.facebook.com/community/threads/716843210362688/

November 15 at 8:40 PM
Selected Answer
1

Issues seems to be resolved now

November 16 at 7:14 AM
Kong
Selected Answer
1

same issues

November 15 at 8:22 PM
Hùng
1

same here. After error "(#10)" then (#-1) is showing up :(

November 15 at 8:23 PM
Long
1

Same here

November 15 at 8:23 PM
Hòa
1

It happened after a fix was deployed for Send API: https://metastatus.com/messenger

https://developers.facebook.com/community/threads/716843210362688/

November 15 at 8:24 PM
Kong
1

same here

November 15 at 8:26 PM
Hưng
1

I got the same issue

November 15 at 8:26 PM
Nghĩa
1

same issue

November 15 at 8:26 PM
Hoàng
1

same issue

November 15 at 8:32 PM
Sơn
1

same issue

November 15 at 8:33 PM
Nguyen
1

same here

November 15 at 8:39 PM
Billy
1

same issue

November 15 at 8:40 PM
Hoàng
1

same issues

November 15 at 8:41 PM
Px Px
1

same here

November 15 at 8:43 PM
Tuan
1

Same problem Error: FacebookApiException: {"error":{"message":"(#-1) Unexpected internal error","type":"OAuthException","code":-1,"error_subcode":2018012,"fbtrace_id":"xxxxxxxxxxxx"}}

November 15 at 8:48 PM
Faysal
1

Same here issues

November 15 at 8:49 PM
Jame Rattikron
4

Our business is affected by this issue as well. Please change the platform status to Major disruptions first so we could have some explanation for our clients.

November 15 at 8:41 PM
Wichai
Sơn

I think so too

November 15 at 8:47 PM