Partial Outageshare-external
server not receiving webhook callsbacks for a certain app - whatsapp cloud API
1

Issue Summary: The server isn’t receiving real webhook callbacks from WhatsApp interactions on a specific app, though test webhooks and GET requests for URL verification are received successfully. This problem is isolated to this particular app, while other apps receive real webhooks as expected.

Steps to Reproduce:

Set up webhook URL for the affected app. Send test webhooks – these are received by the server. Verify webhook URL with a GET request – also received successfully. Interact with the linked WhatsApp account – real webhook callbacks are not received.

Troubleshooting Attempts: Removed and re-added the webhook URL. Current Status: Issue persists – real webhook callbacks are still not being received for this specific app.

Level: Critical

Mayur
Asked about 2 weeks ago