Partial Outageshare-external
Unable to add phone number via API
1

We have been using this API for the past two months, but as of November 6th, all "add phone number" API requests have started failing with the following response. However, we are able to add the phone number successfully through the UI, but it fails when using the API.

Anyone on the API team can help?

response

{
  "error": {
    "message": "Invalid parameter",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 2388138,
    "is_transient": false,
    "error_user_title": "Phone Number Cannot Be Added",
    "error_user_msg": "You tried to add this number too many times. Try again later.",
    "fbtrace_id": "A9Zx8U7YDRiw3_AV4PhPprN"
  }
}

ref doc link which we used to add phone number through api

Saikiran
Asked about 2 weeks ago
Selected Answer
1

The issue was caused by Meta, as they had implemented a rate limit that did not function as intended. They have now removed the rate limit.

November 18 at 3:11 AM
Saikiran
Selected Answer
1

Are you making multiple calls to the API to add the same phone number within a short period of time? If so, that could be the problem.

November 13 at 1:36 AM
Mayur
Saikiran

Actually we are getting this error at first api call itself

November 13 at 7:10 AM