- Community
- Question
Since a few hours ago, I've been getting this error when trying to retrieve leads data:
"Unsupported get request. Object with ID 'id' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api."
I checked and updated all the tokens, but it didn’t fix the issue.
Am I the only one experiencing this error? About a month ago, Meta had a major issue related to retrieving data from the Graph API, and I’m worried this could be the same problem happening again.
Same problem also for all ours forms
Zapier also opened an incident due to the same prolem https://status.zapier.com/incidents/2zk7bgjlc3ny
You can still access all the leads in the Leads Center, we are doing thing manually in order not to lose money. To be hones it's kind of embarrassing on Meta side to have the same exact issue almost twice in a month
Added a bug report here https://developers.facebook.com/support/bugs/577468071472476/ - please push
Same issue here! The same thing happened a month and a half ago...
Same issue - on all forms
I have the same problem.. since 2:00 am Italian I no longer receive leads
Same problem
Same problem
Same here
Same exact thin, Make can't start the scenario to run the leads info and send it to our client...
Same problem since aprox. 2am UTC+1
Same problem here!
This issue first happened this morning at 5 am on Zapier. It is 2pm right now which is 9 hours after the first encounter without any viable solution or even communication from Meta teams...
Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID '1270621063939002' does not exist, cannot be loaded due to missing permissions, or does not support this operation..."
Same problem here.
Same problem here and it is affecting all of our clients
Same problem here
same problem
We are seeing the same issue as well.
Unsupported get request. Object with ID '{lead-id}' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api (code 100, subcode 33) 'null - null
We get the same error. We use the webhook subscription.
Same problem on all modules... but we can't stand it anymore!!!
Hi, I work at Zapier and we're aware of this upstream issue on the Facebook GraphAPI. This issue occurred on 9/12 and was reported in https://developers.facebook.com/community/threads/539279861966705/ .
We contacted the Facebook support team to raise the issue. Zapier declared an incident, you can check the https://status.zapier.com/.
Zapier flagged the issue as resolved but I keep receiving the same error. Does it happen to anyone else?
Yes we're still having the same issue here
Zapier closed the issue by mistake. It is now posted back as unresolved.
Same issue - on all forms
https://graph.facebook.com/<API_VERSION>/<FORM_ID>/leads
returns an empty array
I'm also surprised that no information is showing up here, even though this is clearly an issue for us: https://metastatus.com/
Resolved finally! My automation got valid user data recently.
Same issue with Make and Zapier
Same issue here, all access tokens are throwing the same error.
This happened previously - https://developers.facebook.com/community/threads/539279861966705/ - and it was ages before Meta even acknowledged it
https://developers.facebook.com/support/bugs/577468071472476/ - created a bug report, please push.
I have the same problem.. since 2:00 am Italian I no longer receive leads
Same issue here for all the forms