Partial Outageshare-external
Webhook for Deleted Messages Not Triggering (Facebook Pages & Instagram)
1

Hello everyone,

I’m facing an issue with webhooks for Facebook Pages and Instagram in my app. Despite being correctly subscribed to the messages webhook for both platforms, I’m not receiving any webhook events when a message is deleted.

Here’s what I’ve checked so far:

  1. Subscribed to the messages webhook for both Facebook Pages and Instagram via the Graph API Dashboard.
  2. Verified that other events (e.g., new messages, replies) are being received correctly.
  3. Confirmed that my webhook endpoint is functioning and responding as expected.

I was under the impression that message deletion events should also trigger a webhook notification, but it seems they aren’t.

Could someone clarify:

  1. Is there a specific webhook event for message deletions that I might be missing?
  2. If not, how should I handle this scenario to meet the requirements for advanced access (e.g., simulating deletions)?
  3. Has anyone successfully implemented message deletion tracking, and if so, how did you approach it?

Any guidance would be greatly appreciated! Thank you in advance for your help!

Jason
Asked on Tuesday