Partial Outageshare-external
Facebook Stored Thumbnails Broken
2

We're experiencing an issue with our thumbnail when sharing via the API and sharing directly via the website. Our featured images appear to be broken on the Facebook side at certain resolutions.

Link: https://www.keepingcurrentmatters.com/2024/09/17/mortgage-rates-drop-to-lowest-level-in-over-a-year-and-a-half/

Source thumbnail: https://files.keepingcurrentmatters.com/KeepingCurrentMatters/content/images/20240916/20240917-mortgage-rates-drop-to-lowest-level-in-over-a-year-and-a-half-original.png

Working FB thumbnail (500x261): https://external.fagc3-2.fna.fbcdn.net/emg1/v/t13/17616883730136125778?url=https%3A%2F%2Ffiles.keepingcurrentmatters.com%2FKeepingCurrentMatters%2Fcontent%2Fimages%2F20240916%2F20240917-mortgage-rates-drop-to-lowest-level-in-over-a-year-and-a-half-original.png&fb_obo=1&utld=keepingcurrentmatters.com&stp=c0.5000x0.5000f_dst-jpg_flffffff_p500x261_q75&ccb=13-1&oh=06_Q399ZXQnT4uReYUq-wh-r-eUx8qumt5l5qKP6JiIgyX3GGo&oe=66EBAF48&_nc_sid=139b9a

Broken FB thumbnail (750x391): https://external.fagc3-2.fna.fbcdn.net/emg1/v/t13/17616883730136125778?url=https%3A%2F%2Ffiles.keepingcurrentmatters.com%2FKeepingCurrentMatters%2Fcontent%2Fimages%2F20240916%2F20240917-mortgage-rates-drop-to-lowest-level-in-over-a-year-and-a-half-original.png&fb_obo=1&utld=keepingcurrentmatters.com&stp=c0.5000x0.5000f_dst-jpg_flffffff_p750x391_q75&ccb=13-1&oh=06_Q399UQr6lFQDpj3pVFV4-sq4PGEHQ1qK3cX-Aawl0FNdbUk&oe=66EBAF48&_nc_sid=139b9a

As you can see, a large square of the primary image color is being inserted on top of the image in the 750x391 format. Any ideas as to what could be causing this?

Danny
Asked about 2 months ago
Selected Answer
1

Thanks they just randomly started working again. I'm taking the credit.

September 23 at 7:12 AM
Danny