Partial Outageshare-external
Permanent system user token not being generated
1

When trying to generate a token for use of the application linked to the official WhatsApp account, for the business with ID 1721604661267440, we are not getting the token returned at the end of the process.

Step-by-step video available at: https://m.topsay.com.br/Token_Richet_Meta.mp4

When clicking on the last GENERATE TOKEN button, where the banner closes without displaying any other content, when inspecting the browser log, the following json is obtained in the return of the requested route:

=================== { "data": { "xfb_system_user_token_generation": null }, "errors": [ { "message": "A server error field_exception occured. Check server logs for details.", "severity": "CRITICAL", "mids": [ "f3c1ffc75d7fb83c3e63c12028eca40f" ], "code": 1349045, "api_error_code": null, "summary": "An invalid Platform session was found.", "description": "An invalid Platform session was found.", "description_raw": "An invalid Platform session was found.", "is_silent": true, "is_transient": false, "is_not_critical": false, "requires_reauth": false, "allow_user_retry": false, "debug_info": null, "query_path": null, "fbtrace_id": "GbdkVezAOhX", "www_request_id": "AGhNDifZUu_oD-NnHQWMXYY", "path": [ "xfb_system_user_token_generation" ] } ], "extensions": { "is_final": true }

}

Arquibaldo
Asked 8 hours ago