Same issue here for all the forms

Same for me too.

Issue started around 1pm UK time

Same problem here using Faceboolk Leads+Zapier to send lead info.

We are getting this error since 12 hours ago:

Found 1 new Lead in Facebook Lead Ads. Error message: Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID '1253197622506316' does not exist, cannot be loaded due to missing permissions, or does not support this operation.

Hello, we have the same problem with the service https://graph.facebook.com/me?fields=id,first_name,last_name,email,picture,name&access_token, the service does not return me the leads with the information.

Same problem here .. all forms... and no Plan B. impossible to download manually.. csv is empty :(

Same issue here

Hello, there has been no official communication from Meta, the problem is still occurring, we managed to review the xls/csv exportable and the data downloaded from potential clients is not seen, the error is that it shows is

Unsupported get request. Object with ID 'XXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api (100, GraphMethodException)

I have the same issue but also when using other apps like WhatsApp API cloud connection and temporary token generation. I've been seeing this behavior since last Friday.

Same issue here, still not fixed.

Same issue here!

I’m experiencing the same issue, and the situation has become unsustainable. Together with my team, we’ve had to manually load the data, making cuts every hour to try and stay on top of things. This process is not only tedious but also comes with a high cost in terms of resources and time. The effort we’re putting into this repetitive task could be better spent addressing other priorities and tasks for the day, which is negatively affecting our productivity. Additionally, the uncertainty around when this issue will be resolved is causing us great frustration and making it difficult to plan our daily activities. I would appreciate a prompt solution or, at the very least, more clarity regarding the resolution timeline.

We're experiencing the same issue at https://leadsync.me

We are having the same problem, tested with graph api and it seems that the leads are not storing there.

GUYS FIXED! just try again download from instant form or trigger your zap again

Yes its done now

LeadSavvy Pro is working to download your leads. Sync to a Google Sheet in LeadSavvy, then you can use Zapier to pickup from there if you need.

Is the API fully fixed for everyone now?

It’s fixed now

The problem persists on some accounts!

The problem is still not fixed. Now get a 1,OAuthException error

Same problem again today 24/10/24

The team is currently investigating the issue. https://developers.facebook.com/support/bugs/577468071472476/

this should be fixed now. https://developers.facebook.com/support/bugs/577468071472476/

Yes, hi i am from india and actively use facebook lead form for lead generation program - and since yesterday 3 PM IST - not able to see any lead count getting reported in the account nor leads getting generated. This seems to be the same problem which occured few days back as well ! Jus waiting for meta team to check and ghelp us fix this bug ASAP

Same issue in Make.com.

same problem

Same issue in Italy, at 04:30 AM Europe/Rome. We are waiting for a solution. LeadGen_Id seems not to be okay or not found either in the apigraph and the webhook.

same issue here today

Same issue here, even their download system hasn't been working since today. Therefore, there is no way to retrieve leads from 12/09

We have the same issue in Germany. We get leads via webhook and I cant retrieve the data. Also my make.com back automation does not fetch leads. I am having the issue randomly, could not find a pattern of which lead IDs I can get via https://graph.facebook.com/v19.0/{{Lead ID}} and which not.

Hi guys. Same here, even I can't download my leads from meta platform using manual method. This is a critical issue.

https://developers.facebook.com/support/bugs/1040406450895922/

This is a catastrophic issue, where in the world is Facebook on this? The last time there was an issue with the webhooks, the leads were at least downloadable, in bulk, and could be imported into our CRM. Even if a lead is in leads center, I cannot provide Facebook access to each of our employees. I really hope Facebook is planning on distributing credits as this is dramatically impacting our business.

We're facing a similar issue. We have a significant ad budget running for clients nationwide, but the leads are not coming through. We attempted to download the leads in a CSV from the page, and while the ads indicate there are leads, they are missing from the CSV as well. We're receiving pings from Facebook with an object ID for the leads, but the actual objects aren't there. A lot of ad spend is currently going to waste because of this.

Meta still has listed as no issues with the Lead API. Is this soemthing they are working on?

Unbelievable that Meta haven't updated the status page to show there's an issue here

same here, but i have a way to retrieve the info,,, if someone needs it.

Same Issue here, had to pause $90.000 Spend because of this

Same issue here

"message": "Unsupported get request. Object with ID 'XXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
"type": "GraphMethodException",
"code": 100,
"error_subcode": 33

Same issue here on zappier + make

Same issue here. In our case we can fetch leads prior to today (sep 12 2024) but not the new ones. We also receive this error:

We are using Graph Api v16

{
    "error": {
        "message": "Unsupported get request. Object with ID 'XXXXXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api",
        "type": "GraphMethodException",
        "code": 100,
        "error_subcode": 33,
        "fbtrace_id": "XXXXXXXXXXXXX"
    }
}

Hi all, I am also one of many experiencing the same issue of not being able to retrieve leads through Zapier or manually through Ads Manager.

I just wanted to post a work around for those looking to find their leads manually which I found... Hopefully it can be of some assistance to people.

If you go to the FB page you are running the ads from and go to "Leads Center", the leads should still be populating in there. Obviously not ideal but at least you may be able to see these manually and populate your relevant databases while Facebook sorts the issue.

Hopefully it's soon.

Cheers Mark

I think Meta Business is trying to push users towards their new "Lead Center"

As a result, when new lead inbound it stopped going to the old "Instant Form" but were sent directly to "Lead Center"

I hope Meta would have properly tested all this before making the roll out...

zZZz

I am also facing the same issue!

Same isue here from 6hrs ago

Same Issue here, We are also not receiving leads from API since 07:45 AM IST

Also while calling this particular params - https://graph.facebook.com/v20.0/120208744629810279/ads

Response:

{ "error": { "message": "User request limit reached", "type": "OAuthException", "is_transient": false, "code": 17, "error_subcode": 2446079, "error_user_title": "Ad Account Has Too Many API Calls", "error_user_msg": "There have been too many calls from this ad-account. Please wait a bit and try again.", "fbtrace_id": "Avr4zBjKj9pW80DV1lQfGUR" } }

Checked in the Panel the Usage is at 7% only!

Hey guys, did anyone tried downloading the leads in excel from theri business panel ? our team is saying outside its showing 10 count but after download only 4-5 leads are in the sheet, did anyone else had the same case?

Same issue

This is still ongoing for us. Quite surprised there has been no update to the API status page...

do we have any update on this case?

don't forget to report here: I think it's the official place to report it. https://developers.facebook.com/support/bugs/1040406450895922/

Has anyone seen anything from Meta acknowledging the issue and working on it??

Same issue

Same issue here.

{
  "error": {
    "message": "Unsupported get request. Object with ID 'XXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
    "type": "GraphMethodException",
    "code": 100,
    "error_subcode": 33,
    "fbtrace_id": "XXXXXXXXXXXXXX"
  }
}

Hi, I am also facing the same issue from today, Got the below mail {"error":{"message":"Unsupported get request. Object with ID '551651923861180' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"Aya_zjud5D4ym_052ilOAUg"}}

same here

Same issue. Hope Meta's Team is already on it

Sames issue here

Same issue.

For a form, I can fetch some leads as expected. And for some leads it is throwing error.code=100

"message": "Unsupported get request. Object with ID 'XYZ' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",

Same issue here! It has been going on for 4 hours now since the first error...

same here, still looking the answer and found this thread

Same issue here