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One of my users is having an issue opening a WhatsApp Flow, but it seems is an isolated case because the flow is working for other users and even for my internal team.
The behavior I expect is the Flow to load normally, but the Flow keeps throwing a message along the lines "something went wrong. Try again later" every time the user tries to open the Flow. I would like to know if there's any way to troubleshoot this issue to know how to fix it, or if it is a WhatsApp issue and I should report this as a bug.
The device specs where the Flow is not working:
iPhone 15 pro WhatsApp Version: 1.24.20.78
PS: I know there's a webhook that reports flow errors when a fail threshold is reached, but since the issue is just happening to a single user, I don't think implementing the webhook is any useful in this case.
Can you share your Flow JSON please?
Hi Royner! Couple of questions:
- Is your Flow using data-channel to initiate the first screen?
- Do you know OS version of the device?
- Does user see your company name (branding) at the bottom?
Troubleshooting might be a bit challenging atm, you can try checking internal WebView logs of the device:
- Connect a phone to MacOS Device
- Open Safari -> Develop -> Select the device -> Select URI
- Check devtools logs, if there is any error
