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Why is My WhatsApp Business Account Locked, Preventing Outgoing Messages
1

Hello, community!

I'm experiencing an issue with my WhatsApp Business account where I can receive messages from users but cannot send any responses. Each time I attempt to send a message, I receive the following error:

css Copy code "code": 131031, "message": "Business Account locked", "error_data": {"details": "Business account has been locked."} My app is live, and I’ve verified that there are no errors on the added phone number. Additionally, I’ve reviewed my account setup, and everything seems in order.

Background Information:

The account has been in good standing, and I’ve had no recent changes in my usage patterns. I have checked for any policy violations, and everything appears compliant. I’ve not received any specific notifications or emails explaining why the account might be locked. Reproduction Steps:

Log in to WhatsApp Business. Attempt to send a message to a user. Receive the locked error message above. Has anyone else encountered this issue, and could anyone offer suggestions on resolving it? Any help would be greatly appreciated! Thank you in advance for your assistance.

Tochukwu
Asked about 3 weeks ago