Partial Outageshare-external
Instagram graph api unable to upload reels
2

Getting this Error

{ "error": { "message": "The video file you selected is in a format that we don't support.", "type": "OAuthException", "code": 352, "error_subcode": 2207026, "is_transient": false, "error_user_title": "Unsupported format", "error_user_msg": "The video format is not supported. Please check spec for supported aspect_ratio format", "fbtrace_id": "AMs9NXrD1ihdg-Whewf_pD-" } }

Here the video and its details

https://res.cloudinary.com/de3e3lcoh/video/upload/v1726134455/klqktmbet3ztstvedpgq.mp4

libavutil 57. 28.100 / 57. 28.100 libavcodec 59. 37.100 / 59. 37.100 libavformat 59. 27.100 / 59. 27.100 libavdevice 59. 7.100 / 59. 7.100 libavfilter 8. 44.100 / 8. 44.100 libswscale 6. 7.100 / 6. 7.100 libswresample 4. 7.100 / 4. 7.100 libpostproc 56. 6.100 / 56. 6.100 Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'klqktmbet3ztstvedpgq.mp4': Metadata: major_brand : isom minor_version : 512 compatible_brands: isomiso2avc1mp41 encoder : Lavf61.4.100 Duration: 00:00:09.18, start: 0.000000, bitrate: 2346 kb/s Stream #0:00x1: Video: h264 (High) (avc1 / 0x31637661), yuv420p(tv, bt709, progressive), 1080x1920, 2342 kb/s, 29.97 fps, 29.97 tbr, 30k tbn (default) Metadata: handler_name : L-SMASH Video Handler vendor_id : [0][0][0][0] encoder : Lavc61.8.100 libx264

Gaurav
Asked about 2 months ago
Gaurav

https://stackoverflow.com/questions/78969885/i-am-uploading-reels-via-instagram-api-the-images-are-getting-uploaded-fine-bu

https://stackoverflow.com/questions/78969166/unsupported-video-format-instagram-graph-api

https://stackoverflow.com/questions/78964645/instagram-api-content-publishing-reels-fails-code-352-format-not-supported

September 12 at 3:02 AM
Selected Answer
1

It seems to have resolved itself automatically. My videos with 574x1024 dimensions are now publishing successfully.

September 20 at 5:05 AM
Gaurav
Selected Answer
1

We are started seeing the same error a few days ago when we integrated the new IG Business Authentication graph.instagram.com endpoint for posting. It works fine with IG connect Facebook (graph.facebook.com).

September 13 at 2:44 PM
Hani
1

Hey team! TPM @ Meta. The team has addressed this bug of early this morning. Could you please give it another try and let us know if it’s fully resolved? Thx so much

September 20 at 11:11 AM
Joana