- Community
- Domanda
I recently implemented the WhatsApp API for the CB Matriz gym, where there was already a number that communicated with its clients. And we had this contact unduly blocked from receiving a code under the allegation that the contact violates WhatsApp's terms of service. I wanted to understand how a number that communicates with the gym's students and new contacts can violate WhatsApp's terms of service?
Here's a shorter response:
A number can be blocked by WhatsApp for several reasons:
Spam Reports: If users report the number for unwanted messages, it can lead to a block. Consent: Ensure all recipients have opted in to receive messages. Message Content: Check that the messages comply with WhatsApp's guidelines and aren’t perceived as spam. Message Volume: Sending too many messages too quickly can trigger a block. Business Verification: Ensure your WhatsApp Business account is verified. To resolve this, contact WhatsApp Business Support for clarification and take steps to prevent future issues.