Username field now missing in comment API data
9

We use a webhook to receive comments that mention users who have authenticated via our app, this has worked for years. Now, since 8/28 the username field of the commenter mentioning the authenticated user is no longer being returned in the comment data.

We are using Facebook Login for Business with the instagram_manage_comments permission, which according to this documentation is correct:

https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-comment

We are seeing in the developer community site other people are having this issue.

Tom
Asked about 4 months ago
Selected Answer
1

Are there any updates on this issue, Facebook? As a developer, it’s frustrating to see a lack of engagement on critical topics like this in the community forum. It feels like there’s no clear feedback channel available for this specific product.

December 30 at 2:39 AM
Liza
2

same here

December 1 at 6:34 PM
Minh
2

same problem here, permissions are ok, is there any workaround?

December 12 at 7:56 AM
Mauri
2

Same here

January 3 at 11:46 AM
Oleksandr
3

same here

September 12 at 6:05 AM
Nando
4

Is there any update on this issue?

September 10 at 5:49 AM
Icaro
5

Same issue here!

August 30 at 11:39 AM
Bruno
5

Same here!

August 30 at 6:24 PM
Thad
5

Same issue here!

September 10 at 5:31 AM
Leandro
6

Same problem here, that is causing a lot of problems for our clients!

August 30 at 8:25 AM
Erick
6

Facing the same issue here!

August 30 at 10:11 AM
Rafaela