Number does not register and returns error
3

Request failing authentication and authorization for account @s.whatsapp.net: request denied from WWW with message: No valid CAT tokens in header - [[{"id_type":"SERVICE_IDENTITY","id_data":"twi.web"},{"id_type":"SERVICE_IDENTITY","id_data":"whatsapp_biz_api_registration"}]], error is Non-retryable, classified as UserError

Paulo
Ditanyakan sekitar 2 bulan yang lalu
Noel

Also have the same issue today - Request failing authentication and authorization for account [...]: request denied from WWW with message: No valid CAT tokens in header - [[{"id_type":"SERVICE_IDENTITY","id_data":"twi.web"},{"id_type":"SERVICE_IDENTITY","id_data":"********"}]], error is Non-retryable, classified as UserError

I have validated number before (always with issues, but not this one). Also I've tried two different numbers today and the error is the same.

Assume it is an issue with the service itself and will be resolved in due course?

28 Agustus pukul 03.00
Noel

And just to note that there is a partial outage at the moment - https://metastatus.com/whatsapp-business-api which could be causing this.

28 Agustus pukul 03.01
Jawaban yang Dipilih
2

Although the META status page inform that the WhatsApp Business API service is normal and operational, I tried again this morning and the problem persists (with the same error).

28 Agustus pukul 06.10
José
Noel

yea, I did too but still the same issue.

28 Agustus pukul 06.42
5

same issue here as well There was a problem registering +94 72 XXXXXXX. Request failing authentication and authorization for account [...]: request denied from WWW with message: No valid CAT tokens in header - [[{"id_type":"SERVICE_IDENTITY","id_data":"twi.web"},{"id_type":"SERVICE_IDENTITY","id_data":"whatsapp_biz_api_registration"}]], error is Non-retryable, classified as UserError

27 Agustus pukul 22.32
Carl
6

I am facing the same error today:

Request failing authentication and authorization for account [...]: request denied from WWW with message: No valid CAT tokens in header - [[{"id_type":"SERVICE_IDENTITY","id_data":"twi.web"},{"id_type":"SERVICE_IDENTITY","id_data":"whatsapp_biz_api_registration"}]], error is Non-retryable, classified as UserError

27 Agustus pukul 16.55
José