Instagram Basic Display API: 500 Internal Server Error on GET /me Endpoint
13

We are experiencing issues with the Instagram Basic Display API and would appreciate any insight or assistance from the community.

Issue Description. When making a GET request to https://graph.instagram.com/v19.0/me on the Instagram Basic Display API, the error in the attached capture occurs. The HTTP Status Code returns a 500 Internal Server Error. This issue occurred at 21:10 UTC on 8/27/2024 and is still ongoing. Currently, user information cannot be Acquisition.

Also, the application mode is in live mode and public_profile and instagram_graph_user_profile are allowed advanced access.

Has anyone encountered this issue or know of a solution? Any information about possible causes or workarounds would be appreciated. Best regards!

Hitoshi Imai
Pregunta realizada hace aproximadamente 2 meses
Manoel

Same problem here

28 de agosto a las 6:00 a. m.
Hitoshi Imai

No specific action has been taken, but it was resolved at 14:00 UTC on 8/28/2024. Please check with your comrades!

28 de agosto a las 6:28 p. m.
Respuesta seleccionada
1

Same problem here, the APP was working perfectly for more than one year in live mode and suddenly stopped

28 de agosto a las 6:19 a. m.
Anderson
1

Same problem here

28 de agosto a las 7:06 a. m.
Rafael
1

same here

29 de agosto a las 4:33 a. m.
Inam
2

Same problem for /media in v20.0 on Instagram Graph API

28 de agosto a las 5:06 a. m.
Koen
3

We have the same problem here

28 de agosto a las 4:07 a. m.
Louis
3

Same here, Meta please help us, we want to leave office.

28 de agosto a las 6:14 a. m.
Ian Chiang