Instagram Basic Display API: 500 Internal Server Error on GET /me Endpoint
13

We are experiencing issues with the Instagram Basic Display API and would appreciate any insight or assistance from the community.

Issue Description. When making a GET request to https://graph.instagram.com/v19.0/me on the Instagram Basic Display API, the error in the attached capture occurs. The HTTP Status Code returns a 500 Internal Server Error. This issue occurred at 21:10 UTC on 8/27/2024 and is still ongoing. Currently, user information cannot be Acquisition.

Also, the application mode is in live mode and public_profile and instagram_graph_user_profile are allowed advanced access.

Has anyone encountered this issue or know of a solution? Any information about possible causes or workarounds would be appreciated. Best regards!

Hitoshi Imai
Asked about 4 months ago
Manoel

Same problem here

August 28 at 6:00 AM
Hitoshi Imai

No specific action has been taken, but it was resolved at 14:00 UTC on 8/28/2024. Please check with your comrades!

August 28 at 6:28 PM
Selected Answer
1

Same problem here, the APP was working perfectly for more than one year in live mode and suddenly stopped

August 28 at 6:19 AM
Anderson
1

Same problem here

August 28 at 7:06 AM
Rafael
1

same here

August 29 at 4:33 AM
Inam
2

Same problem for /media in v20.0 on Instagram Graph API

August 28 at 5:06 AM
Koen
3

We have the same problem here

August 28 at 4:07 AM
Louis
3

Same here, Meta please help us, we want to leave office.

August 28 at 6:14 AM
Ian Chiang