Video processing is stucked for many videos
1

Hi, we have mass problem with video processing on FB side.

It is in processing status in business manager and API ==== Query curl -i -X GET \ "https://graph.facebook.com/v20.0/1253208359212993/?fields=status%2Ccreated_time&access_token=" ==== Access Token Info { "perms": [ "pages_show_list", "pages_read_engagement", "pages_manage_metadata", "pages_read_user_content", "pages_manage_ads", "pages_manage_posts", "pages_manage_engagement", "public_profile" ], "page_id": 104904522619958, "user_id": "10227675049767865", "app_id": 120741215178051 } ==== Parameters - Query Parameters

{ "fields": "status,created_time" } - POST Parameters

{} ==== Response { "status": { "video_status": "processing", "processing_progress": 0, "uploading_phase": { "status": "complete" }, "processing_phase": { "status": "in_progress" }, "publishing_phase": { "status": "not_started" } }, "created_time": "2024-10-02T14:32:12+0000", "id": "1253208359212993" } ==== Debug Information from Graph API Explorer - https://developers.facebook.com/tools/explorer/?method=GET&path=1253208359212993%2F%3Ffields%3Dstatus%2Ccreated_time&version=v20.0

Some of them in error status, but error is unknown ==== Query curl -i -X GET \ "https://graph.facebook.com/v20.0/2364380193915918/?fields=status%2Ccreated_time&access_token=" ==== Access Token Info { "perms": [ "pages_show_list", "pages_read_engagement", "pages_manage_metadata", "pages_read_user_content", "pages_manage_ads", "pages_manage_posts", "pages_manage_engagement", "public_profile" ], "page_id": 275131376459233, "user_id": 279869417694790, "app_id": 120741215178051 } ==== Parameters - Query Parameters

{ "fields": "status,created_time" } - POST Parameters

{} ==== Response { "status": { "video_status": "error", "uploading_phase": { "status": "complete" }, "processing_phase": { "status": "complete" }, "publishing_phase": { "status": "not_started" } }, "created_time": "2024-09-29T18:47:51+0000", "id": "2364380193915918" } ==== Debug Information from Graph API Explorer - https://developers.facebook.com/tools/explorer/?method=GET&path=2364380193915918%2F%3Ffields%3Dstatus%2Ccreated_time&version=v20.0

Ainur
Asked about 3 months ago