I am a tech provider - Impossible to download certificate
4

Hello,

I am a certified tech provider, and I can't download the certificate after the business name was validated. I receive the email asking me to do so, but when I arrive on the phone number page, and I click view certificate, I'm not able to access it (see screenshot, text: The certificate is not available for your business. Only the business solution provider who manages integration with the WhatsApp Business Platform will be able to download the certificate.).

Am I missing something ? As a result, I can't send messages nor receive messages with the onboarded WABA phone number...

Thank you, Lucas

Lucas
Asked about 6 months ago