Hello, support team. I hope you're doing well!
I’m currently facing two issues related to the use of the WhatsApp API and the integration of WhatsApp Business with Instagram, and I would appreciate your assistance.
Request I'm making:
{
"messaging_product": "whatsapp",
"to": "5521983249380",
"type": "template",
"template": {
"name": "boas_vindas_pesquisa",
"language": {
"code": "pt_BR"
}
}
}
API Response:
{
"messaging_product": "whatsapp",
"contacts": [
{
"input": "21983249380",
"wa_id": "5521983249380"
}
],
"messages": [
{
"id": "wamid.HBgNNTUyMTk4MzI0OTM4MBUCABEYEjdGRDA5N0FDODlERjNCMjlEOQA=",
"message_status": "accepted"
}
]
}
As you can see, the response indicates that the message was accepted and sent, but it is not reaching the phone. I’m not sure if this is happening with other numbers, as I’m currently testing only with this one.
I would like to understand what might be causing these two issues.