I am writing to inform you of the numbers we use for outbound WhatsApp messages in the APAC LOB. We utilize common numbers rather than individual PA numbers for sending messages:

Singapore number : 6531382485 Philipines number : 63822260224 For tracking the inbound messages, we use Salesforce reports, I am tracking my reports using the following link :

https://emeritus.lightning.force.com/lightning/o/tdc_tsw__Message__c/list?filterName=00BRC000002yIFS2A2

Over the past month, we have encountered several instances where inbound messages stopped suddenly. The latest example is, of 31st May, the last message was received at 3:40 PM IST, and the flow of messages resumed the following morning. I have previously shared evidence where participants provided screenshots of messages we did not receive.

Given that this month is critical for our quarter, I urge prompt action to resolve this recurring issue. Please let me know if you need further information or assistance from our end.

Providing the API endpoint https://360degreeapps.com/smsapp/receivesmsapi_M.php

I had raised this support ticket on META here, they instructed me to create a ticket here https://business.facebook.com/direct-support/case-detail/7479746905408559/?force_full_site=0&business_id=865966063467249