Is it possible and is it in the guidelines for me to be able to send messages with the source being two clients?
1

Is it possible and is it in the guidelines for me to be able to send messages with the source being two clients? Example:

Client A - send a welcome message from company A Client B - send a welcome message from company B

both use the same template and will be sent from the same number.

Can I do this? If not, what is the best way to scale with my clients?

Gustavo
Chiesta circa 3 mesi fa
Risposta selezionata
1

Sending messages from the same number on behalf of different clients is generally not recommended due to potential regulatory, compliance, and customer trust issues. Many messaging platforms and local regulations require that the sender's identity remains consistent to avoid confusion or potential deception. Using the same number for multiple clients could lead to issues with spam filters, erosion of customer trust, and potential breaches of opt-in agreements. The best practice is to use dedicated numbers for each client to ensure clear and consistent communication, or to leverage platform features like sub-accounts, which allow for effective management of multiple clients while maintaining compliance and brand integrity. This approach not only aligns with best practices but also ensures a better customer experience by preserving clear brand communication.

9 agosto alle ore 09:54
Hasibul
Risposta selezionata
1

I understand, thank you very much for the explanation, I will study how to open a sub-account, can you tell me where I can start?

9 agosto alle ore 11:44
Gustavo
Hasibul

To begin setting up sub-accounts, start by consulting the official documentation of your messaging platform, such as Twilio or the WhatsApp Business API, to understand their specific processes for creating and managing sub-accounts. This documentation will provide detailed instructions and guide you through the setup process. If you need further assistance, reaching out to the platform’s customer support or your account manager can be very helpful. Additionally, exploring tutorials and community forums can offer valuable insights and practical advice from other users. Once you’ve set up the sub-accounts, ensure to thoroughly test the configuration to confirm that everything operates smoothly, including the proper assignment of numbers and the setup of client-specific messaging templates.

9 agosto alle ore 12:19