My client's whatsapp business API get disabled, I believe it's a mistake,please restored my account
1

I integrate it with go high level, so now my client can't use the whatsapp beta entirely, please solved this issue, my template that sent out is approved by meta, and I only send out 50/messages per day. Please let my client use back her whatsapp account

Akino
Asked about 6 months ago
Selected Answer
1

You should raise a direct support request. They usually check and resolve the issue. From personal experience and most cases heard when you register the account it usually gets blocked automatically apparently for no reason but they restore the status in these cases.

https://business.facebook.com/direct-support

June 23 at 4:52 AM
Manas
1

The link is broken when I clicked in so I can’t get direct help, any other link? I wish I can attach an image to let you see what I see, the link is broken

June 23 at 7:01 AM
Akino
Manas

I am not sure where you are being redirected but the link redirects to a page where I have to select my Meta Business Portfolio to raise a support request. If you have not already created a portfolio I would suggest creating one and trying again. Apart from that apologies but I am not aware of any other link for raising a support request to Meta.

June 23 at 7:53 AM
1

Can I add you on fb as a friend to send you screenshots of this? I’m redirecting to my own meta business suite page with no any direction to raise a support ticket. I can show you where I get directed on chat, thank you.

June 23 at 7:58 AM
Akino
Manas

yeah okay!

June 23 at 10:14 AM
1

How? My Facebook name is Akino Kee I don’t know about your username on Facebook

June 23 at 6:45 PM
Akino
Manas

Hi my username is Manas Agarwal

June 23 at 11:00 PM
Akino

hey i have added you as friend

June 23 at 11:33 PM
Akino

Hi Manas, can you connect with me again? I have been sending messages to you on fb and didn't seem to get your response, I need some help here

July 10 at 6:22 PM