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Hello, we are having a issue where our account was banned due to Test WhatsApp Business Account, that is a Meta WABA number for testing purpose shared among many accounts around the world and it seems that a lot of people are having the same problem.
This number despite being made available from Meta for testing purpose we never used it. We didn't even sent a message but even so it got blocked
We didn't find a way to solve this problem. We tried to open a ticket to restore the account but it wasn't resolved, and we tried a direct support and they didn't explain to was what happened or helped us to solve the issue.
Because of all that our WABA's were restricted and we are not being able to use our account, which is impacting negatively our entire Company
Mine too, and I can't even request another analysis to prove it!
I literally had the same problem 3 times over the last two weeks. I don't even add a number and it already DISABLED MY WHOLE ACCOUNT, just because of the test number. I requested an analysis, and it PERMANENTLY BLOCKED MY ACCOUNT!
I had the same problem, unfortunately I still haven't been able to solve it
Hi!! I've encountered the same problem last night. Please, I've sent many tickets but they always answer the same way, not helping me at all!! It's an emergency and I can't find how to resolve this issue!
I have the same problem, has anyone managed to solve it? All my WABA were restricted due to Test WhatsApp Business Account
In the last 30 days, everytime I create a new app that creates a new Test WhatsApp Business Account, it gets blocked even before I can add a number or use it.