Hi, everyone. I'm facing an issue with receiving events on my webhook for messages sent to WhatsApp numbers.

Here is the scenario:

I have a webhook configured to receive events for messages sent to WhatsApp numbers.

I can receive events normally when messages are sent to WhatsApp accounts that belong to my own business (my business portfolio).

However, I do not receive events on the webhook when messages are sent to numbers registered on WhatsApp accounts of other businesses, even though these businesses are partners and have granted the necessary permissions.

These businesses were registered through WhatsApp's "Embedded Signup".

The number below belongs to my business, and I registered and verified it through the Meta app's admin panel. I can send messages via API using this number, and all messages sent to it are received by the webhook:

{ "data": [ { "verified_name": "Produtivi", "code_verification_status": "EXPIRED", "display_phone_number": "+55 48 9108-8964", "quality_rating": "GREEN", "platform_type": "CLOUD_API", "throughput": { "level": "STANDARD" }, "webhook_configuration": { "application": "https://whatsbot.produtivi.com.br/api/webhook" }, "id": "137958106074894" } ], "paging": { "cursors": { "before": "QVFIUmgxektWZAHFvNWlIVFQzNHdPUk41V0Y2NWNHNndmNE1lS012SEwyRXY1bno3RWxSSEZAabGxYUmhNcF9ZAYVdYcGUZD", "after": "QVFIUmgxektWZAHFvNWlIVFQzNHdPUk41V0Y2NWNHNndmNE1lS012SEwyRXY1bno3RWxSSEZAabGxYUmhNcF9ZAYVdYcGUZD" } } }

The number below is a fictitious client, and I registered it using WhatsApp's embedded signup. I can even send messages via API using this number, but I do not receive any WhatsApp messages sent to it on the webhook.

{ "data": [ { "verified_name": "Empresa Borges", "code_verification_status": "VERIFIED", "display_phone_number": "+55 48 8858-7469", "quality_rating": "GREEN", "platform_type": "CLOUD_API", "throughput": { "level": "STANDARD" }, "last_onboarded_time": "2024-10-28T18:00:37+0000", "webhook_configuration": { "application": "https://whatsbot.produtivi.com.br/api/webhook" }, "id": "488739230982719" } ], "paging": { "cursors": { "before": "QVFIUjNDWGMtWTJHcFI1TUl2aUZATYjd5ZAWJMSE1jc0doNG5KSlo3ajRTYzdLMmFfT2l4eHRnRTduaGxhbWthTDE5VlFmZA01vVExqM3ZADRDgzUmlFcEFwekp3", "after": "QVFIUjNDWGMtWTJHcFI1TUl2aUZATYjd5ZAWJMSE1jc0doNG5KSlo3ajRTYzdLMmFfT2l4eHRnRTduaGxhbWthTDE5VlFmZA01vVExqM3ZADRDgzUmlFcEFwekp3" } } }

I can't identify why the message events from these numbers are not being received on the webhook.

I have attached some screenshots to better illustrate the problem.

Has anyone experienced something similar or have any idea what could be causing this issue?

Thanks in advance for the help!