Partial Outageshare-external
Leadgen API Not working properly for IG Platform
9

Facing issue with FB leads, some leads are getting lost as no webhook call received. And this is a huge issue for the customer as he spends thousands on Ads daily. I think issue is regarding Ig Platform leads, as we have checked that most leads that we are not receiving are marked as Ig in platform when we download it,

Shreya
Asked about 4 months ago
Yanier

Facing the same issue

July 16 at 9:45 AM
Selected Answer
2

We have the same problem - Random FB leads are not triggering webhook API calls even though they exist in the meta dashboard. This has been happening since 16th July and has gotten worse since then. We are currently receiving only 10% leads webhook.

July 18 at 1:09 AM
Geta
Shreya

it's resolved i think on 26 jul, have you guys checked it?

July 30 at 6:01 AM
2

Same issue here, only with IG platform so far.

July 21 at 12:39 PM
Mostafa
Shreya

it's resolved i think on 26 jul, have you guys checked it?

July 30 at 6:01 AM
2

Same issue here..

July 23 at 3:07 AM
Alessandro
Shreya

it's resolved i think on 26 jul, have you guys checked it?

July 30 at 6:01 AM
2

Same here. Has anybody of Meta working in this bug?

July 23 at 7:19 AM
Vinícius
Shreya

it's resolved i think on 26 jul, have you guys checked it?

July 30 at 6:01 AM
3

Before July 10, we were receiving all webhooks without any issues, but now we are facing the same problem.

July 16 at 12:40 AM
Mukesh
Shreya

many have reported the issue but I don;t think I have read any proper response from Meta Team, what about you?

July 16 at 2:12 AM
Shreya

it's resolved i think on 26 jul, have you guys checked it?

July 30 at 6:01 AM
3

Same problem here. After 10th July, IG leads have not triggered any webhook calls.

July 17 at 7:41 AM
João
Shreya

it's resolved i think on 26 jul, have you guys checked it?

July 30 at 6:01 AM
3

Same problem here. In our case it has only affected IG leads. We are receiving none of them via webhook.

July 19 at 12:51 AM
Pablo
Shreya

it's resolved i think on 26 jul, have you guys checked it?

July 30 at 6:01 AM
5

We have the same problem - IG leads are not triggering webhook api calls even though they exist in the form. This has been happening since 10th July and has gotten worse since then. We are currently receiving no IG leads.

July 15 at 12:22 PM
David
Shreya

many have reported the issue but I don;t think I have read any proper response from Meta Team, what about you?

July 16 at 2:12 AM
Shreya

it's resolved i think on 26 jul, have you guys checked it?

July 30 at 6:01 AM