Hello,

We have a customer who is complaining, he has not received a single message, where as the messages which are sent just 1s before and after the particular message is recevied

We checked with customer if they have logged into other devices but they said no

Below are the message id we got from meta

Response: when we submitted the request

{"message_uuid":"wamid.HBgMMzkzNDA5ODE1ODQxFQIAERgSREQ4NDQzQzczRUIwNjQ1QjY2AA=="}

Callbacks: {"object":"whatsapp_business_account","entry":[{"id":"132998673240054","changes":[{"value":{"messaging_product":"whatsapp","metadata":{"display_phone_number":"393357421587","phone_number_id":"163898820148708"},"statuses":[{"id":"wamid.HBgMMzkzNDA5ODE1ODQxFQIAERgSREQ4NDQzQzczRUIwNjQ1QjY2AA==","status":"read","timestamp":"1710340342","recipient_id":"393409815841"}]},"field":"messages"}]}]}