Partial Outageshare-external
I am using the Whatsapp send message api to send message but not recieving the message
3

This is whatsapp business id i am using this to send single text message and getting success but not receiving message.

but when i trying to send template message its working and i am receiving but not working in individual type message. Please help me to get out of this problem

this is payload { "messaging_product": "whatsapp", "recipient_type": "individual", "to": "919803342943", "type": "text", "text": { "body": "As requested, here's the link to our latest product" } }

Satnam
Asked about 5 months ago
Selected Answer
1

I'm having the same problem, if you find anything out please share.

June 18 at 8:45 PM
Quercus
1

You can only send regular messages to users once they have opened a Customer Service Window with you (by sending you a message). Check your Webhook server, as you are likely to have received error webhooks indicating your message was not delivered due to this.

Here's more information about how this works: https://developers.facebook.com/docs/whatsapp/pricing/#service-conversations

The only type of messages you can send to users outside of the Customer Service Windows are template messages.

June 19 at 6:19 AM
Bar
Satnam

So can i send image and video in template message?

June 23 at 7:30 AM
Bar

Yes, you can create templates that have images or videos.

I'd suggest reviewing these docs: https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates

https://developers.facebook.com/docs/graph-api/reference/whats-app-business-account/message_templates

June 23 at 2:55 PM