- Communauté
- Question
I am currently using Meta Developer tools and Pabbly to send WhatsApp messages to my clients. While the integration with Pabbly appears to be working properly, I've encountered an issue where some of my clients are not receiving WhatsApp messages from my registered number. I've verified that the numbers are correct and the clients have not blocked the number. Is there a known problem with the current setup, or could there be additional steps I need to take to ensure consistent delivery of messages to all clients?
The issue could be due to several factors, including rate limits, message formatting, or delivery status checks. Ensure you are within the rate limits set by WhatsApp, use proper message templates, and check for delivery status updates. Additionally, verify that your clients' numbers are correctly formatted and internationally standardized.
Thank you for your prompt response and assistance with my issue regarding WhatsApp messages not being received by some clients/Employees. I appreciate your detailed guidance on the potential factors causing this problem.
Regarding the factors you mentioned:
Rate Limits: I have ensured that my messages are within the rate limits set by WhatsApp, specifically not exceeding 1000 messages per day. Message Templates: The templates I use are all reviewed and approved by support before being deployed, ensuring they adhere to WhatsApp's guidelines. Client Contact Numbers: I have verified that all my clients' contact numbers are correctly formatted and follow international standards. Despite adhering to these guidelines, some clients are still not receiving the messages. Could there be any other underlying issues or additional steps I should consider to resolve this?
Thank you once again for your support.