Cannot get username in COMMENTS
23

I've been using the Instagram Graph API to fetch comments, but recently (since 8/28) the username field is no longer being returned in the response. I'm using Facebook Login for Business with the following permissions: instagram_basic, instagram_manage_comments, pages_read_engagement, pages_show_list. Any suggestions?

https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-comment

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Some tokens could fech username and some could not, but they had the same permissions

‏٢٨ أغسطس‏‏٩:٣١ م‏111
الإجابة المحددة
1

Same here. Only ig post owner's username is returned. If I add the from it returns this error

"error": {
        "message": "Permissions error",
        "type": "IGApiException",
        "code": 200,
        "fbtrace_id": "ApjvFVTzCf_sRANvaepomxC"
}
‏٦ أكتوبر‏‏١٢:٣٩ م‏111
Olek
3

Same issue here

‏١٨ سبتمبر‏‏٩:٤٦ ص‏111
Angelo
6

We are having the same issue.

‏٢٩ أغسطس‏‏١١:٣٣ م‏111
WooYong Kim
6

Same issue here

‏١٢ سبتمبر‏‏١٢:٥٥ م‏111
Jandeilson
6

Same issue here

‏١٣ سبتمبر‏‏٥:٢٨ ص‏111
Rafael
7

We are having the same issue

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Testy
7

The same issue here

‏٢ سبتمبر‏‏٣:٠٤ ص‏111
Konrad
7

We are having the same issue too.

‏٤ سبتمبر‏‏٦:٢٩ ص‏111
Sother
7

Same issue here.

‏٤ سبتمبر‏‏٦:٣٦ ص‏111
Jason
7

We are having the same issue, is this a bug?

‏٧ سبتمبر‏‏٦:١٦ ص‏111
Dev
Konrad

It looks like that.

‏١٠ سبتمبر‏‏٤:٢٤ ص‏111
7

Same issue here!

‏١٢ سبتمبر‏‏١٢:٥٧ ص‏111
Reşit
7

Same issue here!

‏١٢ سبتمبر‏‏١٢:٤٤ م‏111
Nando
7

Same issue here

‏١٢ سبتمبر‏‏١:٠٧ م‏111
Isabela
7

Same issue here

‏١٢ سبتمبر‏‏١:٣١ م‏111
Guilermo
8

We are having the same issue.

‏٣٠ أغسطس‏‏١٢:٤٠ ص‏111
Chris Lin
9

We are having the same issue.

‏٣٠ أغسطس‏‏٦:١٣ ص‏111
Tom
10

We are having the same issue.

‏٢٩ أغسطس‏‏١٢:٢٣ ص‏111
Koen
11

"Starting August 27, 2024, the instagram_manage_comments permission (if your app uses Facebook login) and instagram_business_manage_comments permission (if your app uses Instagram login) will be required to access the username field of an Instagram user who commented on media of an app user's Instagram professional account." it seems to be related to this, not sure why it's not in the changelog.

‏٢٩ أغسطس‏‏١٢:٤٧ ص‏111
Koen
Aleksandr

We have checked permissions. And we have instagram_mange_comments permission, but we can't get username for @mentions in comments. Yesterday it worked.

‏٢٩ أغسطس‏‏١٢:٣٠ م‏111