Cannot get username in COMMENTS
22

I've been using the Instagram Graph API to fetch comments, but recently (since 8/28) the username field is no longer being returned in the response. I'm using Facebook Login for Business with the following permissions: instagram_basic, instagram_manage_comments, pages_read_engagement, pages_show_list. Any suggestions?

https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-comment

駒板 充
Asked about 2 months ago
駒板 充

Some tokens could fech username and some could not, but they had the same permissions

August 28 at 9:31 PM
Selected Answer
1

Same here. Only ig post owner's username is returned. If I add the from it returns this error

"error": {
        "message": "Permissions error",
        "type": "IGApiException",
        "code": 200,
        "fbtrace_id": "ApjvFVTzCf_sRANvaepomxC"
}
October 6 at 12:39 PM
Olek
3

Same issue here

September 18 at 9:46 AM
Angelo
6

We are having the same issue.

August 29 at 11:33 PM
WooYong Kim
6

Same issue here

September 12 at 12:55 PM
Jandeilson
6

Same issue here

September 13 at 5:28 AM
Rafael
7

We are having the same issue

August 30 at 6:14 AM
Testy
7

The same issue here

September 2 at 3:04 AM
Konrad
7

We are having the same issue too.

September 4 at 6:29 AM
Sother
7

Same issue here.

September 4 at 6:36 AM
Jason
7

We are having the same issue, is this a bug?

September 7 at 6:16 AM
Dev
Konrad

It looks like that.

September 10 at 4:24 AM
7

Same issue here!

September 12 at 12:57 AM
Reşit
7

Same issue here!

September 12 at 12:44 PM
Nando
7

Same issue here

September 12 at 1:07 PM
Isabela
7

Same issue here

September 12 at 1:31 PM
Guilermo
8

We are having the same issue.

August 30 at 12:40 AM
Chris Lin
9

We are having the same issue.

August 29 at 12:23 AM
Koen
9

We are having the same issue.

August 30 at 6:13 AM
Tom
10

"Starting August 27, 2024, the instagram_manage_comments permission (if your app uses Facebook login) and instagram_business_manage_comments permission (if your app uses Instagram login) will be required to access the username field of an Instagram user who commented on media of an app user's Instagram professional account." it seems to be related to this, not sure why it's not in the changelog.

August 29 at 12:47 AM
Koen
Aleksandr

We have checked permissions. And we have instagram_mange_comments permission, but we can't get username for @mentions in comments. Yesterday it worked.

August 29 at 12:30 PM