- Community
- Question
Hello everyone. I'm telling you that we are using a Facebook Developers app to use WhatsApp services. The problem I have is that when I add a number from the App, I verify it and the WhatsApp account is created on Facebook Business with that phone number, it tells me that the phone number is pending verification, but when I try to download the certificate it doesn't show it to me.
It should be noted that the only profile on WhatsApp Business is mine and it has all the permissions for total control of both the App and the WhatsApp account.
I have done this process many times and this is the first time this has happened. Can you help me please.
I have the same issue. Weird?
What you should take into account is that the WhatsApp number is not registered in the WhatsApp Business cell phone application. When the number is registered on the web platform and on the cell phone where the chip with the cell phone number is installed, this number is registered in the WhatsApp Business application, generating the error "something went wrong."
The solution is to delete the WhatsApp Business account from the cell phone where the number you want to use on the WhatsApp Business web platform is registered.
Once you do this it takes a few minutes for the certificate to appear, if it doesn't appear you can delete and re-add the number on the WhatsApp Business web platform
Once the certificate has appeared you will have to use postman to make the following request
{{Version}} : API version {{Phone-Number-ID}}: the registered number ID URL: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/register Request body { "messaging_product": "whatsapp", "pin": "123456" }
