Partial Outageshare-external
Issue: We are experiencing an issue with incoming traffic messages not hitting the expected web hook URL for the following newly boarded numbers:
0

Sample test requests are working fine. The same webhook is functioning correctly for other accounts. We are not receiving delivery receipts. We are not receiving any real incoming although we are receiving Sample test request.

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Asked about 2 months ago
Selected Answer
1

Follow the steps below to resolve the issue:

Step 1: Use the link below to subscribe to the app first: https://graph.facebook.com/v18.0/{business_id}/subscribed_apps

  JSON : {
        "messaging_product": "whatsapp",
         "pin": "Your Pin"
        }

Step 2: Register the phone number using the link below: https://graph.facebook.com/v18.0/{Phone-Number-Id}/register

  JSON : {
        "messaging_product": "whatsapp",
         "pin": "Your Pin"
        }
October 7 at 6:38 AM
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