Conversion API is not receiving purchase events - 개발자 커뮤니티 포럼

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Conversion API is not receiving purchase events

For some reason, most of the purchase events are not being counted inside of the Ad campaign and Events manager. Here is an example of how the data is being sent:

`````````````````````````````````````
Date: 2024-05-28T00:53:34+00:00

Action: Purchase

Click ID/Subid: m7vvg48c7f5

FB Click ID (fbc/fbclid): IwZXhXXXXXXXXXXXXXX

URL: https://graph.facebook.com/v19.0/1856052454836694/events

Data: 
{
    "data": [
        {
            "event_name": "Purchase",
            "event_time": 1716857614,
            "user_data": {
                "em": "",
                "ph": "",
                "external_id": "m7vvg48c7f5",
                "client_ip_address": "2600:1700:e400:19f0:dcca:7f47:XXXX:XXXX",
                "client_user_agent": "Mozilla\/5.0 (iPhone; CPU iPhone OS 17_4_1 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Mobile\/21E236 [FBAN\/FBIOS;FBAV\/465.0.1.41.103;FBBV\/602060281;FBDV\/iPhone11,8;FBMD\/iPhone;FBSN\/iOS;FBSV\/17.4.1;FBSS\/2;FBID\/phone;FBLC\/en_US;FBOP\/5;FBRV\/603843383]",
                "fbc": "fb.1.1716857614.IwZXhXXXXXXXXXXXXXX",
                "subscription_id": "",
                "fn": "",
                "ln": "",
                "ct": "a0ccd0cb42a64164d6ca74a62901df81ae681621e50b79df1bd19e6ec5cdb5e1",
                "db": "",
                "st": "eee1c1ade6525d2463185a68156723b98306835f88a8d988c82fcf6d8baf85da",
                "country": "79adb2a2fce5c6ba215fe5f27f532d4e7edbac4b6a5e09e1ef3a08084a904621"
            },
            "custom_data": {
                "currency": "USD",
                "value": 1
            },
            "event_source_url": "https:\/\/facebook.com\/",
            "action_source": "website"
        }
    ],
    "access_token": "EAATfXXXXXXXXX"
}

Response: 
{"events_received":1,"messages":[],"fbtrace_id":"AjG7DPxCTLUp3iCvuOG9Biq"}

`````````````````````````````````````

And here is a stack of fbtrace_id to check:

{"events_received":1,"messages":[],"fbtrace_id":"A_q6jl6fe2RxHoOvwsMT8cK"}
{"events_received":1,"messages":[],"fbtrace_id":"A8InQGLNQeQNPewYoH1y4ew"}
{"events_received":1,"messages":[],"fbtrace_id":"AdAUVhDV_VzN9vmrCQjoeyY"}
{"events_received":1,"messages":[],"fbtrace_id":"AWkZmn7VmvG_36hRxnYTysB"}
{"events_received":1,"messages":[],"fbtrace_id":"ALX2mIpF2A-Y0B7ktUchMe3"}
{"events_received":1,"messages":[],"fbtrace_id":"AtHfoZc52RYLh1EPgTShW3L"}
{"events_received":1,"messages":[],"fbtrace_id":"AkyjCvPflw-Tys5ioRXzDbJ"}
{"events_received":1,"messages":[],"fbtrace_id":"A1KQ3wbsFve1_kXOhNW03oy"}
{"events_received":1,"messages":[],"fbtrace_id":"AUJ17IGLaNcg3Awm8uW45Dl"}
{"events_received":1,"messages":[],"fbtrace_id":"ASEOQTQwbjVQ8I9oLHId88R"}
{"events_received":1,"messages":[],"fbtrace_id":"AEEFwXXDIV5jq5H3mT5EMg4"}
{"events_received":1,"messages":[],"fbtrace_id":"ANOWAhMW99oTOsNmUp9GcGO"}
{"events_received":1,"messages":[],"fbtrace_id":"AlkgQv5SFp1zOoK0bfOSr6f"}
{"events_received":1,"messages":[],"fbtrace_id":"Ay-EUK4YmKpDGBzbrg1elpd"}
{"events_received":1,"messages":[],"fbtrace_id":"A37KAuI0pGhh1LtAoHpg_1z"}
{"events_received":1,"messages":[],"fbtrace_id":"A2LFDDJLbt4MPMYkE6CD0RE"}
{"events_received":1,"messages":[],"fbtrace_id":"AVuN9D1Gj9JNmgnjavYMJIF"}
{"events_received":1,"messages":[],"fbtrace_id":"AQDmsfTgb5u4_iLzbJwasEo"}
{"events_received":1,"messages":[],"fbtrace_id":"APs08mkwtxq79Or1dVEJlqY"}
{"events_received":1,"messages":[],"fbtrace_id":"AjG7DPxCTLUp3iCvuOG9Biq"}
{"events_received":1,"messages":[],"fbtrace_id":"A9LqDtthrjNVuApMx6mLXmx"}
{"events_received":1,"messages":[],"fbtrace_id":"AaHNVfW9lugzvOrKY-XQDxS"}
{"events_received":1,"messages":[],"fbtrace_id":"AJ3-NAnvOJvchEp5PSCuU_6"}
{"events_received":1,"messages":[],"fbtrace_id":"Aj1vsU5B9PdqZxZ2frrOIRx"}
{"events_received":1,"messages":[],"fbtrace_id":"AGhz5y5CupD5uRRSGfXPnRc"}
{"events_received":1,"messages":[],"fbtrace_id":"AGNuT3UndGoA5YBDbULkIZU"}
{"events_received":1,"messages":[],"fbtrace_id":"AOgEkiQtwsRRMe7jjrqsAc6"}
{"events_received":1,"messages":[],"fbtrace_id":"AorLJ3-Ow0Aoqm2L8WlkWcm"}
{"events_received":1,"messages":[],"fbtrace_id":"A4sZGPqonJ8rlsjan1JG-Wb"}
{"events_received":1,"messages":[],"fbtrace_id":"As5mqp2BKFfp-MWSFVxfb2X"}
{"events_received":1,"messages":[],"fbtrace_id":"AUDQOzYjbs3GEUB10yBrsPV"}
{"events_received":1,"messages":[],"fbtrace_id":"AjqXEIYRcO77HGxeU76CClD"}
{"events_received":1,"messages":[],"fbtrace_id":"AYVoU7CpaqdERs3i0MjlHjI"}
{"events_received":1,"messages":[],"fbtrace_id":"AqKN_MZqxb85HFLMdK756A6"}
{"events_received":1,"messages":[],"fbtrace_id":"A97EjOsZcn4jzj9OvhS6CsM"}
{"events_received":1,"messages":[],"fbtrace_id":"AKO4X8gwRrQ9w05A3pvC--n"}
{"events_received":1,"messages":[],"fbtrace_id":"AEL8qYCmdiG-9_kjb9guSOf"}
{"events_received":1,"messages":[],"fbtrace_id":"AgC0sXSbQ8DBp1xlz11LH7r"}
{"events_received":1,"messages":[],"fbtrace_id":"A5bbJkAPLiSRtVD9izSlJMI"}
{"events_received":1,"messages":[],"fbtrace_id":"ASlnVmLi1SIwFxUdEb0DJMQ"}
{"events_received":1,"messages":[],"fbtrace_id":"A_rKN8hqJReDJswilFm7Q7z"}
{"events_received":1,"messages":[],"fbtrace_id":"AbuVgj_O91KqiwRaFytmpSg"}
{"events_received":1,"messages":[],"fbtrace_id":"ADqGCRv5iW_fvdx6iSpT9B2"}
{"events_received":1,"messages":[],"fbtrace_id":"Awnp2TgQtvN6b0DxSCPMvCh"}
{"events_received":1,"messages":[],"fbtrace_id":"AEyDye9E4Pj-3JodMCKTsHn"}
{"events_received":1,"messages":[],"fbtrace_id":"A8uupNzUrZ0Zt07zF2Jz6KP"}
{"events_received":1,"messages":[],"fbtrace_id":"A-PFZZX20cukUmmnNNZn_18"}
{"events_received":1,"messages":[],"fbtrace_id":"ADxG03UOOe2s0eUF3IEWg_X"}
{"events_received":1,"messages":[],"fbtrace_id":"AcnP_dN33Pli5ye8bWoAvoU"}
{"events_received":1,"messages":[],"fbtrace_id":"AWELwpP5TIIMQPeS6h40-Av"}
{"events_received":1,"messages":[],"fbtrace_id":"AwlinzaETs9tHs23dDtCfUY"}
{"events_received":1,"messages":[],"fbtrace_id":"Aod_BmRvObXWlS9PZ7zTytH"}
{"events_received":1,"messages":[],"fbtrace_id":"Aca3ddJksySi96l7YiL5e6C"}
{"events_received":1,"messages":[],"fbtrace_id":"AObsuCUasYJ9XcYj4Ru08l1"}
{"events_received":1,"messages":[],"fbtrace_id":"AymMjZZp4D1Wwt4xCGAAUem"}
{"events_received":1,"messages":[],"fbtrace_id":"AL5olBYe8zUK1k9mwZvqbHL"}
{"events_received":1,"messages":[],"fbtrace_id":"AUzhNbB8oKi1AIqxV9gbNP3"}
{"events_received":1,"messages":[],"fbtrace_id":"AhKb59Q6RuC_isZCng_iqV5"}
{"events_received":1,"messages":[],"fbtrace_id":"A4DdVxL4VPyFnkqzYJm22N6"}
{"events_received":1,"messages":[],"fbtrace_id":"APX0SS5TNKVIMKMvAqKiCG0"}
{"events_received":1,"messages":[],"fbtrace_id":"AbCybmsGhOJvyEx7HS_xiQx"}
{"events_received":1,"messages":[],"fbtrace_id":"A7KB7Wa6-75Fubxp8sMTvZ6"}
{"events_received":1,"messages":[],"fbtrace_id":"AUxCWPnPB6mHEcy5_1gKo0H"}
{"events_received":1,"messages":[],"fbtrace_id":"Ak3f2bGPG14TKfZ-DfxXTcu"}
{"events_received":1,"messages":[],"fbtrace_id":"A9F5XJCuMWaPXpSRwLIj8Fd"}
{"events_received":1,"messages":[],"fbtrace_id":"AxZYTR17Vx81bCTod70Df6l"}
{"events_received":1,"messages":[],"fbtrace_id":"AmZBxcDspTvFBYjCQvOFH7L"}
{"events_received":1,"messages":[],"fbtrace_id":"ANe8kSKdI70qcpZixlOrvOb"}
{"events_received":1,"messages":[],"fbtrace_id":"AqN_-6IPs5gcMYPG7Kyw4Xb"}
{"events_received":1,"messages":[],"fbtrace_id":"Ar7m19yJ0ttWCkjnL6vgTsM"}
{"events_received":1,"messages":[],"fbtrace_id":"Ap5XHPzuHVTSWHVH4ouJfJm"}
{"events_received":1,"messages":[],"fbtrace_id":"AuthnE79Y-XG9kHVZ0fevWb"}
{"events_received":1,"messages":[],"fbtrace_id":"A4ey1OxUMgk2RVC7XUm_UBj"}
{"events_received":1,"messages":[],"fbtrace_id":"AYLeWCCetTweA3_9PSeAL5g"}
{"events_received":1,"messages":[],"fbtrace_id":"AJJoodvxGuC5zlaVAnXgJz-"}
{"events_received":1,"messages":[],"fbtrace_id":"AwrcJq5q5XHobThHRia8aRz"}
{"events_received":1,"messages":[],"fbtrace_id":"AJ6nWtytbWMV1zSZTNbAw3B"}
{"events_received":1,"messages":[],"fbtrace_id":"AOwvaGSvrU7HxlrMHNOZtvx"}
{"events_received":1,"messages":[],"fbtrace_id":"AMCT93wdlBpepkxHGnqMU_q"}
{"events_received":1,"messages":[],"fbtrace_id":"AlqnXSbX96R7wIX7mAa9Z5g"}
{"events_received":1,"messages":[],"fbtrace_id":"ADLjzuK5b0zaKVv0RQJw5l9"}
{"events_received":1,"messages":[],"fbtrace_id":"A4ceYc90BECkFuqXKtkqjWq"}
{"events_received":1,"messages":[],"fbtrace_id":"A30sbW051V25t__UOqU0ONl"}
{"events_received":1,"messages":[],"fbtrace_id":"A0fxJ5wgcYJypUsz_MRkkrj"}
{"events_received":1,"messages":[],"fbtrace_id":"A1DZtxORD9-7jx4Tycs3a0B"}
{"events_received":1,"messages":[],"fbtrace_id":"AtnbVnmLli-M07-V_edGxxJ"}
{"events_received":1,"messages":[],"fbtrace_id":"AzAbbnBk2RPudr726upH5kw"}
{"events_received":1,"messages":[],"fbtrace_id":"A4aQxmwxyjNTOw5njf3Kzyz"}
{"events_received":1,"messages":[],"fbtrace_id":"AcyhVerJ9hTn13lablJfTVg"}
{"events_received":1,"messages":[],"fbtrace_id":"Aiy6kPzFR3UE00Q1SPL9les"}
{"events_received":1,"messages":[],"fbtrace_id":"Ach5-5DbVJWvQVzqMEmykj4"}
{"events_received":1,"messages":[],"fbtrace_id":"AGZ2X70fDQTZij0otdwlmIy"}
{"events_received":1,"messages":[],"fbtrace_id":"AXB3v_zAHaa25_io6m76bAT"}
{"events_received":1,"messages":[],"fbtrace_id":"AXYk5rkgpG1jEN8ngMgbgEO"}
{"events_received":1,"messages":[],"fbtrace_id":"AdJe_rvhgC7TlL89YGCA7QG"}
{"events_received":1,"messages":[],"fbtrace_id":"Aemq-iYxZriB8XhYoYZmTeB"}
{"events_received":1,"messages":[],"fbtrace_id":"AHB6DXQ2tGnsH6lQN8pkqIW"}
{"events_received":1,"messages":[],"fbtrace_id":"As_BWi8TYwA_FP2Hg1_rkqK"}
{"events_received":1,"messages":[],"fbtrace_id":"AUJTmm42I8aDK8PiSkZGSBv"}
{"events_received":1,"messages":[],"fbtrace_id":"AsylOj6q33Nnuzdg-Q6KXah"}
{"events_received":1,"messages":[],"fbtrace_id":"ATqXJz9QX5PqOdTwHelHQE-"}
{"events_received":1,"messages":[],"fbtrace_id":"AprGKmQ8GGnpMQQCdp4QvEB"}
{"events_received":1,"messages":[],"fbtrace_id":"AL_CamwjhpUIiFoAZg8RTx4"}
{"events_received":1,"messages":[],"fbtrace_id":"AGBOSoTOXelxgJyOBAfNAsJ"}
{"events_received":1,"messages":[],"fbtrace_id":"AjQxR201wGyTf7UKdPSf7-O"}
{"events_received":1,"messages":[],"fbtrace_id":"A6bW4-iYmRoHeyj3VUCY8-V"}
{"events_received":1,"messages":[],"fbtrace_id":"As1ndkzl3X_vDkNE4Lf_zlu"}
{"events_received":1,"messages":[],"fbtrace_id":"ANhvNbATo7qkwxJeR_Rlc61"}
{"events_received":1,"messages":[],"fbtrace_id":"AR1oDdbE8Gi5GSniKHtjviA"}
{"events_received":1,"messages":[],"fbtrace_id":"Ans1rQFfN53hv1M6YoVMIh3"}
{"events_received":1,"messages":[],"fbtrace_id":"AU3oRtUCwrJ764RkOBrE-0H"}
{"events_received":1,"messages":[],"fbtrace_id":"A7S-I2yKiiFkxYeOom0s_gR"}
{"events_received":1,"messages":[],"fbtrace_id":"AflT-Glh1_xsXeO4OIRVcwg"}
{"events_received":1,"messages":[],"fbtrace_id":"AGd8RWFwt8Rdshg2ah37GrM"}
{"events_received":1,"messages":[],"fbtrace_id":"AZTaWJmhGoD25C2DDSCpm_4"}
{"events_received":1,"messages":[],"fbtrace_id":"ALfsBz0rweCZi0fOC0_yAJm"}
{"events_received":1,"messages":[],"fbtrace_id":"Adz-H4GBmkoe2WlLVeUzSim"}
{"events_received":1,"messages":[],"fbtrace_id":"ADT1V5QxPXzYixzH69sMcrH"}
{"events_received":1,"messages":[],"fbtrace_id":"A6NtFVjGTgYyTgntaGSRVvY"}
{"events_received":1,"messages":[],"fbtrace_id":"AVVrYLZCEr-j0_U5lCM_Wgh"}
{"events_received":1,"messages":[],"fbtrace_id":"AuKA1I1LjZM3wYIBTO8od7U"}

Please check the issue as it's really urgent

Other

Rodion

질문함 약 6개월 전

선택한 답변

👋 Hello Rodion

As you may know, there are lots of ways to setup Facebook Pixel and Conversion API Tracking on the website 1. Manually code 2. Partner Integration 3. Facebook & Instagram App 4. Google Tag Manager

The most popular event-tracking tool here is Google Tag Manager. If you want to send accurate data to your advertising platform or analytics platform. Also If you want to optimize your ad then Google Tag Manager is the best. 👉 https://dev-freelancer-nurumiah016.pantheonsite.io/facebook-pixel-conversion-api-tracking

Did you setup Facebook Pixel using Google Tag Manager or not? Also which is your website like Shopify Or WordPress?

5월 29일 오전 9:38

MD Nuru