Priority: High-level business Impact

We have been utilizing the WhatsApp API for customer communication and business operations, but we are facing persistent problems, particularly with template messaging and unexpected errors like "Generic User Error."

This ongoing disruption is severely hampering our ability to communicate effectively with our customers, leading to delays and dissatisfaction. As a business heavily reliant on WhatsApp API for delivering essential services, this has caused a major setback to our operations and revenue.

I kindly request your immediate intervention to:

Resolve the ongoing errors, especially the "Generic User Error" encountered while sending templates. Review our account and provide guidance on any necessary configurations or updates to restore our service efficiently.