Different metrics pixel to ad manager
1

Hey team, I've recently contacted the support ( Case ID: 447795608330228 ) and I have a big issue where my ad manager isn't receiving the same data the pixel is. For example Saturday the 19th October I received 23 sales to my ad manager and my pixel recorded only 9. The first few days of running ads it was fine but recently starting my new ad manager and adding another store which is accurately reporting has made me realise that there is a deeper issue here. The pixel is reporting fine but the ad manager is always displaying unproportionate data. For every day, the 21st the pixel recorded 5 sales but only 2 showed up in the ad manager. The sales can take up to 48 hours to register as well. This has cost me quite a bit of adspend which has put me into a loss due to the poor reporting. Thank you.

Dean
Pregunta realizada hace aproximadamente una semana