Greetings friends, I am facing a problem.... The situation is as follows, Messenger and ChatWoot integration

Everything is configured correctly, the required permissions are obtained. pages_messaging pages_show_list pages_manage_metadata business_management pages_read_engagement

However, when a response arrives from Webhook, my application cannot access the sender information of the message.

{ "error": { "message": "Unsupported get request. Object with ID '7489803461065803' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api", "type": "GraphMethodException", "code": 100, "error_subcode": 33, "fbtrace_id": "Az8yJrglsg27sU0qNJP7X9h" } }

Has anyone encountered this problem and where to dig?