Instagram Webhook returns story_insights with zero impressions since February 25,2024
8

All accounts connected to our App are missing stories impressions metric from Instagram webhook. I attach some responses i get from all accounts:

{"value": {"media_id": "mediaId", "impressions": 0, "reach": 20140, "taps_forward": 20460, "taps_back": 1559, "exits": 4290, "replies": 0}, "field": "story_insights"} {"value": {"media_id": "mediaId", "impressions": 0, "reach": 381, "taps_forward": 300, "taps_back": 11, "exits": 53, "replies": 0}, "field": "story_insights"} {"value": {"media_id": "mediaId", "impressions": 0, "reach": 43, "taps_forward": 38, "taps_back": 5, "exits": 2, "replies": 0}, "field": "story_insights"}

What could be happening? Regards, David.

David
提问时间： 约 10 个月前
Luca

I am experiencing the same issue, impressions are available when querying the API for an "alive" story, while the webhook when the 24 hours have passed always returns 0 impressions

3月6日 08:47
已选回答
1

Meta fixed this issue last week. It should be working now

4月3日 04:11
David
已选回答
2

Experiencing the exact same thing!

3月13日 05:10
Paulo
Victor

Same here.

3月13日 10:20
Marcos

We have been experiencing the same issue for a few weeks now, we have tried all available API versions but no luck

3月13日 18:15