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All Facebook Canvas / Legacy games seem to be down
10

All players using the Facebook Canvas version of our app are receiving the following message:

Jimmy's Cartel Poker is unavailable Sorry, this game can't be played right now.

Seems to show up on other Canvas games I've tried too.

Unable to create any bug reports in the Support page.

Can anyone help here?

Thank you.

Jon
提问时间: 约 4 个月前
Daisy Zhang

For us too

7月25日 17:50
已选回答
1

We having same problem...all webapps seems down

7月25日 18:27
Cayetano
2

We are facing the same issue, noticed some games still working.

7月25日 18:46
Diego
2

the app shows if u own the app (or a tester user)...but it doesn't show to the other ppl...it also doesn't allow new users to join the app..only existing users can reach the canvas...to later show the "Sorry, this game can't be played right now."

7月25日 18:58
Cayetano
2

our games are also affected

7月25日 19:36
Alexander
2

Same here.

7月25日 20:33
Minho
2

seems it's working now...but i noticed that we can't login to any of ur web apps...so it's like they removed the ability to join new web apps.

7月25日 21:04
Cayetano
2

Are we good now?

7月26日 00:29
Rami
Cayetano

Yeah

7月26日 01:47
3

We are have the same issue all our players getting this error

Sorry, this game can't be played right now.

7月25日 17:54
Rami
3

How does one get the attention of the Facebook support team nowadays?

7月25日 18:03
Jon
Rami

They don't care much about canvas games anymore. Tagging Mark Zuckerberg, and sacrificing a Wi-Fi router under a full moon!

7月25日 18:45
3

Same Issue with our Canvas apps as well. Players are not able to load the game and we are losing revenue. Requesting Meta team to check it ASAP.

7月25日 18:42
Manasa
3

I think we need bring this up to the report section, the developer will not see the community threads

7月25日 18:50
Darwin
Jon

It won't let me create a new Bug in the report section at all. Can you do it, does it work for you?

7月25日 21:40