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All Facebook Canvas / Legacy games seem to be down
10

All players using the Facebook Canvas version of our app are receiving the following message:

Jimmy's Cartel Poker is unavailable Sorry, this game can't be played right now.

Seems to show up on other Canvas games I've tried too.

Unable to create any bug reports in the Support page.

Can anyone help here?

Thank you.

Jon
تم طرح السؤال منذ حوالي ‏٤‏ أشهر
Daisy Zhang

For us too

‏٢٥ يوليو‏‏٥:٥٠ م‏111
الإجابة المحددة
1

We having same problem...all webapps seems down

‏٢٥ يوليو‏‏٦:٢٧ م‏111
Cayetano
2

We are facing the same issue, noticed some games still working.

‏٢٥ يوليو‏‏٦:٤٦ م‏111
Diego
2

the app shows if u own the app (or a tester user)...but it doesn't show to the other ppl...it also doesn't allow new users to join the app..only existing users can reach the canvas...to later show the "Sorry, this game can't be played right now."

‏٢٥ يوليو‏‏٦:٥٨ م‏111
Cayetano
2

our games are also affected

‏٢٥ يوليو‏‏٧:٣٦ م‏111
Alexander
2

Same here.

‏٢٥ يوليو‏‏٨:٣٣ م‏111
Minho
2

seems it's working now...but i noticed that we can't login to any of ur web apps...so it's like they removed the ability to join new web apps.

‏٢٥ يوليو‏‏٩:٠٤ م‏111
Cayetano
2

Are we good now?

‏٢٦ يوليو‏‏١٢:٢٩ ص‏111
Rami
Cayetano

Yeah

‏٢٦ يوليو‏‏١:٤٧ ص‏111
3

We are have the same issue all our players getting this error

Sorry, this game can't be played right now.

‏٢٥ يوليو‏‏٥:٥٤ م‏111
Rami
3

How does one get the attention of the Facebook support team nowadays?

‏٢٥ يوليو‏‏٦:٠٣ م‏111
Jon
Rami

They don't care much about canvas games anymore. Tagging Mark Zuckerberg, and sacrificing a Wi-Fi router under a full moon!

‏٢٥ يوليو‏‏٦:٤٥ م‏111
3

Same Issue with our Canvas apps as well. Players are not able to load the game and we are losing revenue. Requesting Meta team to check it ASAP.

‏٢٥ يوليو‏‏٦:٤٢ م‏111
Manasa
3

I think we need bring this up to the report section, the developer will not see the community threads

‏٢٥ يوليو‏‏٦:٥٠ م‏111
Darwin
Jon

It won't let me create a new Bug in the report section at all. Can you do it, does it work for you?

‏٢٥ يوليو‏‏٩:٤٠ م‏111