All Facebook Canvas / Legacy games seem to be down
10

All players using the Facebook Canvas version of our app are receiving the following message:

Jimmy's Cartel Poker is unavailable Sorry, this game can't be played right now.

Seems to show up on other Canvas games I've tried too.

Unable to create any bug reports in the Support page.

Can anyone help here?

Thank you.

Jon
Asked about 5 months ago
Daisy Zhang

For us too

July 25 at 5:50 PM
Selected Answer
1

We having same problem...all webapps seems down

July 25 at 6:27 PM
Cayetano
1

Same problem here. Have you figure it out?

December 14 at 11:08 AM
Valter
2

We are facing the same issue, noticed some games still working.

July 25 at 6:46 PM
Diego
2

the app shows if u own the app (or a tester user)...but it doesn't show to the other ppl...it also doesn't allow new users to join the app..only existing users can reach the canvas...to later show the "Sorry, this game can't be played right now."

July 25 at 6:58 PM
Cayetano
2

our games are also affected

July 25 at 7:36 PM
Alexander
2

Same here.

July 25 at 8:33 PM
Minho
2

seems it's working now...but i noticed that we can't login to any of ur web apps...so it's like they removed the ability to join new web apps.

July 25 at 9:04 PM
Cayetano
2

Are we good now?

July 26 at 12:29 AM
Rami
Cayetano

Yeah

July 26 at 1:47 AM
3

We are have the same issue all our players getting this error

Sorry, this game can't be played right now.

July 25 at 5:54 PM
Rami
3

How does one get the attention of the Facebook support team nowadays?

July 25 at 6:03 PM
Jon
Rami

They don't care much about canvas games anymore. Tagging Mark Zuckerberg, and sacrificing a Wi-Fi router under a full moon!

July 25 at 6:45 PM
3

Same Issue with our Canvas apps as well. Players are not able to load the game and we are losing revenue. Requesting Meta team to check it ASAP.

July 25 at 6:42 PM
Manasa
3

I think we need bring this up to the report section, the developer will not see the community threads

July 25 at 6:50 PM
Darwin
Jon

It won't let me create a new Bug in the report section at all. Can you do it, does it work for you?

July 25 at 9:40 PM