انقطاع جزئي للخدمةshare-external
Graph api retrieval of leads is not working
42

{ "error": { "message": "Unsupported get request. Object with ID '1204300460843645' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api", "type": "GraphMethodException", "code": 100, "error_subcode": 33, "fbtrace_id": "AoWfueeBsPuXvsqQm7zi7uk" } }

Rachit
تم طرح السؤال منذ حوالي شهرين
Shiven

Facing the same issue today,

{:error=>{:message=>"Unsupported get request. Object with ID 'XXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api", :type=>"GraphMethodException", :code=>100, :error_subcode=>33, :fbtrace_id=>"A32MkzFbKVAnvll3KYkHrUn"}}

Weirdly app was able to capture few leads and as I see the lead count is higher than the number of leads when I try to download the csv.

‏١٢ سبتمبر‏‏٣:٥٨ ص‏111
Bart

Created this bug ticket for this issue https://developers.facebook.com/support/bugs/1032646768505257/

‏١٢ سبتمبر‏‏٦:٥٠ ص‏111
Juan Pablo

same issue in Argentina

‏١٢ سبتمبر‏‏١٠:٥٠ ص‏111
Wesley

Hello everyone,

We are once again experiencing issues with the leadgen API. This is the third time just this semester, and Meta takes WEEKS to resolve a critical problem. We urgently request the highest priority on this matter.

If you need any assistance or testing, the entire community is available to help.

‏١٢ سبتمبر‏‏١١:١١ ص‏111
الإجابة المحددة
1

Hello, we have the same problem with the service https://graph.facebook.com/me?fields=id,first_name,last_name,email,picture,name&access_token, the service does not return me the leads with the information.

‏١٢ سبتمبر‏‏٨:٤٦ ص‏111
Sincosoft
1

10 hours and no changes

‏١٢ سبتمبر‏‏٩:٤٤ ص‏111
Luan Gomes
1

Facing same issue since more than 15hrs now

‏١٢ سبتمبر‏‏٩:٥٧ ص‏111
Chintan
Alec

Just noticed same is happening to me, started Sep 11, 11:05 PM EST and every retrieval attempt since has failed.

‏١٢ سبتمبر‏‏١٠:٤٥ ص‏111
1

Same issue more than 6 hours

‏١٢ سبتمبر‏‏١١:٢١ ص‏111
Юрий
1

same here, but i have a way to retrieve the info,,, if someone needs it.

‏١٢ سبتمبر‏‏٢:٢٥ م‏111
Jaime
4

We have the same problem with many connections. The error does not appear consistently. Some requests related to the same connection and lead form may succeed, while others do not.

‏١٢ سبتمبر‏‏٦:٥٨ ص‏111
Alexander
6

Encountering the same issue today. We receive a webhook, when there is a new lead, but then its impossible to retrieve it. Its possible to retrieve all kind of leads that are older (from yesterday, none from today). Also via the account/leads endpoint in the GraphAPI, only leads until yesterday are returned. Only in the Leads Center (UI) are all th e leads shown.

‏١٢ سبتمبر‏‏٥:٢٠ ص‏111
Claire
Fabian

We have the same issue in Germany. We get leads via webhook and I cant retrieve the data. Also my make.com back automation does not fetch leads. I am having the issue randomly, could not find a pattern of which lead IDs I can get via https://graph.facebook.com/v19.0/{{Lead ID}} and which not.

‏١٢ سبتمبر‏‏٥:٣٧ ص‏111
Gaetano

same issue also in italy.

‏١٢ سبتمبر‏‏٥:٣٨ ص‏111
Victor

the same problem in Brazil

‏١٢ سبتمبر‏‏٦:٠٠ ص‏111
Mostafa

We are also experiencing the same issue in Egypt

‏١٢ سبتمبر‏‏٦:٠٨ ص‏111
Guilherme

Same issue here in Brazil. I use webhooks via make and I'm getting this message since 00:30 local time

‏١٢ سبتمبر‏‏٧:٣٩ ص‏111
Luis

We are also experiencing the same issue in Colombia

‏١٢ سبتمبر‏‏٨:٥٣ ص‏111