Product template messages via Instagram API, in some cases, are not visible to the user whom the DM is sent
1

Starting to see this issue across multiple creators where the product template message is getting successfully delivered via API and is also visible to the creators in their own inbox.

However, the user (to whom the message is being sent) is unable to view the products (or any other message/error).

Anyone else facing a similar issue?

Chandan
Asked about 2 weeks ago