Partial Outageshare-external
Unable to get multiple media captions for IG Stories
1

A follow up to what was supposed to be fully fixed in this bug request https://developers.facebook.com/support/bugs/290831057372181/. While we are able to get singular captions from IG Stories, we are now running into issues where we are not able to get any caption data when there are multiple captions in an IG story.

Anyone else have this issue or can someone from Meta please provide a follow up?

Edward
Asked about 3 months ago
Edward

@meta This is directly impacting our business. Can someone from Meta provide a follow up? Screenshots of posts and additional information can be provided upon request (since I can't post anything else here)

August 20 at 12:10 PM
Edward

This issue is still persisting. Can someone from Meta provide some insight? This is greatly impacting our business

August 28 at 2:32 PM
David

We're still having clients reporting this issue, this is still outstanding

September 3 at 10:12 AM
David

We're still looking for information around this issue

September 6 at 8:51 AM
David

Still hoping for an update on this

September 10 at 11:15 AM