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Hi Facebook,
Whenever we try to upload a video via the reels API, it gets stuck on the processing phase. The workflow we use is the same as written in the docs:
- We initialize an upload session using a POST on https://graph.facebook.com/v18.0/Your_page_id/video_reels to obtain an upload_url.
- We use the upload_url obtained in step 1 to upload our mp4 file. This results in a {"success": true} response.
- When we poll for the status of the video on https://graph.facebook.com/v18.0/video-id?fields=status, the video_status is stuck on "processing", with no progress being made.
{
"status": {
"video_status": "processing",
"processing_progress": 0,
"uploading_phase": {
"status": "complete"
},
"processing_phase": {
"status": "not_started"
},
"publishing_phase": {
"status": "not_started"
},
"copyright_check_status": {
"status": "complete",
"matches_found": false
}
}
}
Is anyone else experiencing this?
We experience the same issue
Experiencing the same issue. with both the video Graph APIs https://graph.facebook.com/v19.0/Your_page_id/video_reels https://graph.facebook.com/v19.0/Your_page_id/video_stories
We're experiencing the same issue with video_stories.
What's worked for us is just attempting to post the reel any way after a set amount of time, despite it still being in the upload phase.
Can you share the wait time? I tried to wait a few hours before automatically retrying, but in some cases the reel ended up being shared twice.
I have seen some reel finish processing after 6-8 hours.
Agree - retry doesn't work. Some reels are never published, some after 5+ minutes. Auto resending ends up with duplicates.
very interesting and helpful. We will give this a try.
Just to clarify to everyone, the idea is to post the reel (not upload again) even if the status is still shows that is it not ready. We usually wait 30 mins or so before giving up on the upload status.
Hello, i keep getting this response even when i just record a video and upload, it says copyright-check status as error: This is the response for getting upload session status: { "status": { "video_status": "upload_complete", "uploading_phase": { "status": "complete", "bytes_transferred": 2823663 }, "processing_phase": { "status": "not_started" }, "publishing_phase": { "status": "not_started" }, "copyright_check_status": { "status": "error" } }, "id": "414900168065199" }
Same. For now I have ignored the copyright-check errors.
Cameron's work around works well; just uploaded a reel, and got it published in a couple of minutes. just randomly attempt to publish the reel, regardless of the video processing status.
with that said, the current "bug" appears to be that the status returned from the api is incorrect / not updating.
I have the same issue
Hey all! Meta team over here :) This issue has now been addressed! Thank you so much
Hi Joana,
I'm still seeing this issue.
Looking at the queue, there's a reel still "in progress" for the past 9 hours, and another one for the past one hour.
Hi Joana,
The issue persists for me as well.
Ervin, can you share repro details? GX session, video id, fb user id from token, page id and app id pls!!! :) Thanks so much
Hi Joana. Unfortunately, we stopped logging the video id after learning that it was a general bug.
But I can share the rest:
User: 1311488113076025 Page: 1491603674447148 App: 2165289810464628
Hi Joana, we are also still seeing this issue.
video ID: 251745691303454 App ID: 1656049784667856 Page: 1896529440656506 User: 104194558001757
Hey all! Meaning that the video gets stuck in the processing phase? For a long period of time? Or forever? How often is this happening? I fwd-ed this info to the eng team but as far as what we can, the issue has been addressed. Thx!
The issue is still happening :(
Video ID: 396249256564767 App ID: 1656049784667856 User ID: 940204234291872 Page ID: 180274062033903
same problem.
Same here. How can we make this a bug, rather than a community post?
Technically Facebook says they don't give advanced support for Reels (guess they don't want to know about bugs):
"Advanced technical support via this channel is no longer publically available for this product. Instead, these issues will be supported via the Developer Community Forum. We believe engagement through the community will aid collective understanding of our products and we are continuously improving the experience on the forum. We will also regularly monitor the forum so to support developers on critical issues facing their business. We apologize for any inconvenience and welcome any feedback or feature requests related to the community forum to make it the most effective channel possible. Thank you!"
We still continue to see issues publishing Facebook Reels to some accounts. Any update Facebook team?
URGENT - We started experiencing this on Jan 17th (previous videos worked). Here are a few video ID that are stuck and have upload phase complete but process state not started.
Video ID: 421735556858783 Post ID: 122114416328175260, Jan 23 2024 17:29:20 GMT+0000
Video ID: 393745279825247, Post ID: 122114369888175260, Jan 23 2024 14:31:35 GMT+0000
Video ID: 726212415911723, Post ID: 122114415932175260, Jan 23 2024 17:26:20 GMT+0000
I opened this Bug Ticket with Facebook (selected one of the few topics that allows reporting):
https://developers.facebook.com/support/bugs/400792542427127/
Same here
Also experiencing this issue.
We are also experiencing this issue! Meta, please provide an update!
I am also facing the same issue. Did you got any solution for this?
