- Community
- Question
I'm experiencing a privacy policy violation. The URL works fine, but even if I resubmit, the submission is rejected as invalid URL. https://www.happypointcard.com/page/customer/term.spc?no=2 If you try to submit a support ticket for this phenomenon, you will receive a submission error. How do I fix this?
Getting the same thing here. There is no issue on my end when trying to curl the URL, but everytime I try to resubmit it, it gives an error. I've tried invalidating the URL with the sharing debugger, but that didn't help.
Getting same issue here. Unable to resubmit the url or even after change the url.
I have the same problem as well.
+1. Same issue here since today
+1. I also have same issue
faced same issue, resolve with a workaround, check my answer below.
OP, were you able to fix the issue?
Same issue here. URL has worked fine for years. No changes. Static HTML on S3 + CloudFront. Suddely is rejected
In our case, this alert got fixed after we updated our robots.txt file to Allow: the privacy policy URL path
I noticed that Facebook has resolved the issue. Therefore, I replaced the Google Docs link with the original one we had before.
We have the same issue, it randomly popped up a couple of days ago.
Platform Term 4.f will be processed using a CDN server rather than a web server.
What do you mean by it? Are you suggesting that we need to serve policies from CDN? How did you come to know about this?
We also had the same issue, so we tried many things, but when we used the Amazon cdn server, it was fixed and it is now normal.
After the weekend it was resolved. This is probably a Facebook bug.
Same for me
Has anyone found it to be working or not?
+1, We're having the same issue here, we opened a post about it too: https://developers.facebook.com/community/threads/3635861516682827/
Getting the same too, curl the URl is ok (200) but when submitted I get "URL not valid".
+1. Same issue here since today
+1, We're having the same issue here, we opened a post about it too: https://developers.facebook.com/community/threads/3635861516682827/
Same issue maybe someone must open a bug report
Unfortunately, we are unable to open new bug reports because Facebook has apparently disabled all the options available for opening new support reports. Currently, the only way we can talk about the problem is here in the Community Forum.
https://developers.facebook.com/support/bugs/create/
Link exists but you cannot open any support request there. They simply say "sorry no support available"
Same issue. I attempted to address it by testing various random URLs, but none of them appear to be working.
As a workaround, I created a Google Drive with the exact same privacy policy content, made it publicly accessible, and used that link. It is currently working.
I checked on YouTube video id 5IORElzRLDQ, he mentioned its allowed, can't validate his suggestion.
Please suggest if you have any permanent solution.
Even if it works, it still violates 4.f terms.
i just referred again 4.f. terms, that's not an issue if we use google doc as a temporary solution. https://developers.facebook.com/terms/dfc_platform_terms/#privacypolicy
Out of desperation (as the violation due date was in 2 days), I copied my privacy policy content into a Google doc, and used the published link to submit as my privacy policy to Facebook. The app dashboard reported an error, but when I refreshed the page the violation was gone.
So this does work, but probably not for the right reasons. Sharing my experience so you can decide ultimately what you wish to do.
I noticed that Facebook has resolved the issue. Therefore, I replaced the Google Docs link with the original one we had before.